Reviews by job title

10 reviews
1.0
13 Sept 2017
Recommend
CEO approval
Business outlook

Pros

I loved the opportunity to make my own schedule and the flexibility that allowed with working a full-time job.

Cons

The pay was HORRIBLE. It starts at minimum wage and it is VERY difficult to meet the productivity standards to increase to higher pay. The company makes all types of claims on increased pay, but only a very select few reach those increased pay scales. Management is generally hands-off, but a LOT of pressure is put on "scribes" to increase their "X Factor" to a rate of 2 minutes (or better) per minute of audio. All in all, I worked for this company for over 4 months and never got to the golden grail and therefore never made over minimum wage. Considering I type over 80wpm, and always had EXCELLENT quality (i.e., little to no errors in grammar or formatting), that is very telling on how difficult it is for most people to make decent pay working for Copytalk.

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Copytalk Response
7y
Thank you for your honest feedback. We're pleased to know that you enjoyed our unparalleled schedule flexibility but disappointed that you were so unhappy with our pay model. Everyone has the same opportunity to make up to $13/hour but that takes focus and effort, regardless of raw typing speed. Everyone gets to Enhanced Pay at their own pace, but a few months is not long enough to get to the full $13/hour. From the beginning, we place special emphasis on creating and using macros as well as hotkeys and other efficiency techniques. Without using those tools, it's nigh impossible to get to 2.0XF or better. You are correct that there are select fast food jobs that may have a higher starting pay, but the nature of the job is what counteracts that. Our employees enjoy the benefit of getting to sit comfortably, not having to wear a uniform, and being left to their own devices.
2.0
10 Aug 2017

Eh

Recommend
CEO approval
Business outlook

Pros

Fairly flexible and casual environment. No talking, very anti-social. You go in, sit down, put headphones on, and type. Sometimes, they host board game nights or something though, so employees can have a chance to talk. And my office in Gainesville sometimes brings food in the break room. The hours are really flexible. Most offices are open at 7am or 8am, and close at 10 pm or 11pm. So you can go in at pretty much anytime you want, as long as you get at least 16 hours a week, as per their minimum. Most people do 3 - 4 hours a day, bc any longer than that, it really starts to HURT. And they're often fine with you shifting your hours later in the day on the same day, if you run into some unexpected thing, just as long as you complete all the scheduled hours in that same day. This means it's kinda okay to be late, as long as you call them ahead of time, and then stay behind and make up the time or come back later in the day to make them up. And if you want extra money, you can go in unscheduled and work a few more hours. They're often fine with that, especially during busier times, when they need more help. It's good that they let you take one week off at a time, minimal explanation needed. Just tell them a week in advance. And you can transfer between office locations. I attend college in Gainesville, but I come home in Tallahassee during breaks. I can work at the Tallahassee office, and they can send my macro files back and forth. It works out fine; that way, I can go home earlier.

Cons

It's for the sake of security, but you can't have bags or phones at your desk. They have to be stored in a locker (free, with your own lock). So you might miss some notifications or emergencies. Good thing is if you're expecting an important call, leave your phone with a shift leader and they'll come get you when it rings. But the absolute WORST thing about this is their break policy. When you log off, even to go to the bathroom for 2 minutes, the system keeps you out for at least 30 to 32 minutes. This really sucks for students who are on tight schedules and can't be dallying there for too long past their scheduled time. Make sure you go to the bathroom and are ready to sit down for at least 3 to 5 hours straight, OR schedule in an extra 30 minutes to 1 hour if you think you'll need to get up once or twice for whatever reason. (I asked the reason why, and they said breaks less than 30 mins have to be paid. So they force you to take breaks that are at least 32 mins to avoid paying you, otherwise people will be taking paid 29 min breaks all the time.) Another point is the pay. It starts off at minimum wage, $8.10 an hour, and there's not much room for advancement. You get 25 cent raises for hitting the 200, 500, 1000, 3000 hour marks. That's a LOT of hours for only 25 cents extra. You get a productivity bonus, an extra $2 for every dictation hour, so in a 32 hour pay period (two weeks), you could get about $15-$30 extra, depending on how fast you type. But that is barely enough for this job. It's actually quite tiring on your fingers, sitting for long hours at a time hurts your body, listening to all the same stuff gets boring, and the long headphone use damages your hearing. It's not a job some people can do long-term, bc it's stressful to the body and taxing to the brain. I don't know if it's just me, but I don't like wasting time taking forced 30-min breaks whenever you get up from your computer. So I go in and try to do all my hours at once, usually 4 - 5 at a time, no break. Which HURTS my fingers, shoulders, legs, everywhere, from sitting still and typing for so long. And ears, from the headphones and audio. So consider the strains of this job, and the minimum wage that it pays. It's not enough, to me. I was offered a position of QA, which is a step up from scribe. 25 cent raise, you clean up tough, garbled jobs. But I turned it down bc it required a 6 month commitment at least, and I don't think I can stay there much longer.

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Copytalk Response
7y
Thanks for your honest feedback. We love hearing that you enjoyed the casual environment of the office, unparalled scheduling flexibility, and the ability to transfer between offices for school, but are also disappointed to hear that the pay structure and break policy weren't to your liking. Let's discuss it. Every member of management has the ability to make exceptions on the break policy at their discretion and within reason. We have many employees in each office who make well above the base rate due to staying with us longer term and working to hit every metric for Enhanced Pay each pay period. Everyone has the same opportunity to make up to $13/hour via our Enhanced Pay model. We're sorry that you ultimately decided against accepting a QA position and that the issues you brought up have left you with a negative view of the company. We hope that we can turn that view around both with this response and any further discussion that you'd like to have. Feel free to reach out to either the Gainesville or Tallahassee office if you'd like to talk more about your concerns and how we can improve your experience as a scribe.
1.0
24 Mar 2018

you will be running for the exit

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

flexible scheduling relatively easy to get a job management/supervisors are nice people catering sometimes

Cons

if you need to pee you have to stay an additional 30 minutes. if you pee twice, you need to stay an hour. as a girl who needs to pee a lot, this is really tough. don't bring a drink! the pay is....pretty insulting (minimum wage) for the amount of focus and skill you need to have in order to perform the job properly. similar jobs pay $10 or more starting out. hard to care about your job when you can walk down the street at any time and get a job that pays more that is less strenuous mentally and physically (your fingers will HURT) copytalk has EXTREMELY poor standards for client dictation, you will have to decipher nigh incomprehensible dictation and will be penalized for not being able to tell what they are saying. clients often dictate while driving 80 MPH on the highway, making the job even more frustrating than it already is. imagine having to be able to tell the difference between '15 thousand' and '50 thousand' while you hear WHOOOSH in the background and the client is eating a mouthful of food at the same time. one can only laugh away the frustration while dreaming of a better job. zero downtime.

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Copytalk Response
7y
Thank you for your honest feedback. We're very sorry to hear that you had a negative experience working with us and that you were dissatisfied with the break policy, pay, and call quality. Let's discuss those issues. Break policy: Every manager is allowed to make exceptions on the break policy at their discretion and within reason. The flexible scheduling you mentioned as a pro allows for you to build a schedule that works around your need for restroom breaks or downtime. You can schedule breaks as needed. Pay: Upon hiring, every employee has the ability to see our transparent, straight-forward compensation policy as well as their own stats, so that they know every step they need to take to make up to $13/hour. We want you to succeed and hit your maximum pay per hour because that also means that you are a productive scribe. Call quality: There is some variance in the dictation and audio quality with each call, but we routinely perform audits to determine which customers need follow-up about the quality of their calls. We welcome that kind of feedback from scribes, so that we can investigate further.
3.0
8 July 2017
Recommend
CEO approval
Business outlook

Pros

Ideal for college students or those with another part time or fulltime job. There is a great deal of flexibility where you get to completely make your own schedule as long as you work at least 16 hours a week. They're open from 8am to 10pm during the week and sometimes on the weekends depending on call volume, so it's very easy to make a schedule that works for you.

Cons

Pay starts at minimum wage and can increase if you're extremely productive, but it's difficult to reach the threshold of productivity that ensures higher pay. The break policy is terrible. If you log out for more than 2 or 3 minutes, you're locked out for 30 minutes. So no going to the bathroom unless you schedule it before hand (who does that?), no checking your phone if there's an emergency going on, none of that.

2.0
14 Nov 2017

Awful

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You can schedule yourself whenever you'd like

Cons

No breaks, no talking (or social interactions in general), minimum wage, mentally taxing. You have to constantly work so by the end of it, you want to "garble" yourself.

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Copytalk Response
7y
Thank you for your honest feedback. We're sorry to hear that your time working at Copytalk Business Services was a negative experience and would like to discuss the complaints you've raised. Breaks: Because you can schedule yourself whenever you like, you also have the ability to schedule and take breaks whenever you like. We encourage people to schedule breaks during their shifts to avoid mental or physical fatigue (or self-garbing, as you aptly suggested). In fact, you cannot work more than 5 hours without taking a mandatory break. Social interaction: We realize that production-based jobs leave little room for chatter or getting to know your coworkers, so the management team in each office is working to provide more opportunities for socialization in the office, be it small monthly activities or quarterly social events. Pay: Our pay is production-based and our Enhanced Pay metrics are competitive for the office locations. You can make up to $13/hour by hitting performance goals. We also have a great referral program, so you can make $50 for each person you refer who gets hired!
1.0
20 Sept 2018
Recommend
CEO approval
Business outlook

Pros

- flexible scheduling - close to public transit - good for students

Cons

- They take advantage and exploit workers by paying them minimum wage for very painful, disorienting work. Most people work 3-4 hours a day and I honestly can't see how you can do more than that. I worked for eight straight hours once and I legitimately thought my arms were going to fall off. It's not like management really does a lot to remedy this either. You stop being a person when you start at Copytalk and you start being a cog in a machine. - I said in an earlier post that bathroom breaks come out of your paycheck (which I see was the only post that Copytalk personally came out to defend themselves against since let's face it, they only care about looking like a good place to work rather than actually being a good place to work - BTW, you said that I could reach out to you but left no way for me to contact you. Nice one.) So, let me rephrase the last post. No, they do not deduct from your paycheck for going to the restroom. However, unless you can do your business in record time, you will be logged out of the system for a half hour and you will have to stay another half hour to make up for "lost time". So while it's not "technically" stealing your hard earned money, it is definitely stealing your time. Keep in mind that the only time you're making money is when you're sitting at the computer logged in and typing. But again, we're talking about a company that doesn't really care about its employees, rather unabashedly I might add. - The pay is garbage. I'm looking at my little employee handbook thing as I write this, so I'm quoting it verbatim. You start at $8.25, minimum wage, and they go on and on and on about these "incentives". Okay, let's talk about the incentives. If you somehow start typing like a superhero and knock out these transcriptions without any issue, your pay will be bumped up to a great, fantastic, whopping.... $0.25 or $0.50 more.... after a couple hundred hours of working there. Hooray? I honestly can't see how this place is still legally running. Whenever I explain how it works to friends, I'm met with a quizzical "Uh, is that legal?" stare. So until they start treating me and the other employees with more respect, I'm going to keep telling people the truth about this place. Sorry, not sorry.

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Copytalk Response
7y
Thanks for your honest feedback. We’re very sorry that your tenure with Copytalk Business Services left you with such a negative view of the company, and we want to address the issues you’ve brought up. - Hours and bodily discomfort: We encourage people to start small with their daily hours, and the minimum 16 hours per week requirement accommodates this. Many people find that with time they can comfortably work up to 8 hours in a day with breaks, and others do not. We started out the new year holding meetings in each office to get constructive feedback and fresh ideas from all of the employees on how we can make optimize the offices and the job in general. Comfortable stations and equipment was one thing that was brought up and has since been addressed. We have replaced outdated chairs with a newer model, as tested by the Gainesville office for comfort. We also have added ways to adjust certain stations to varying heights, all the way up to being a standing desk, for those who struggle with our normal station heights. For full-time employees, benefits packages are offered after a year of employment, assisting with your suggestion of seeing a doctor. - Contact info: You can always reach out to a member of management to discuss your grievances further, but it depends on which office you are trying to reach. To reach the Gainesville management team, email gnvoffice@copytalk.com. For the Athens facility, athoffice@copytalk.com. For Tallahassee, tlhoffice@copytalk.com. For the Sarasota office, srqoffice@copytalk.com - Break policy: There is room for leniency with the break policy within reason, so each Operations Supervisor has the ability to make exceptions at their discretion on a case by case basis. - Compensation policy: You have the ability to make up to $13/hour, so a good deal more than an extra $0.25 or $0.50 more. However, the work has to be put in to improve performance stats and stay on top of scheduled hours. We care about our employees in each office, and we’re doing whatever is in our power to make improvements and changes that benefit everyone. We’re sorry if you had the opposite impression from your time with us and are open to discussing it further over email.
2.0
17 June 2018

terrible pay

Recommend
CEO approval
Business outlook

Pros

- schedule flexibility - air conditioning

Cons

- minimum wage - extremely difficult to make the already crappy bonuses - supervisors push you very hard for a job that only pays minimum wage

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Copytalk Response
7y
Thanks for your honest feedback. We're glad that you enjoyed the flexible scheduling that we offer but are sorry to see that you have an otherwise negative outlook on the company and your experience working with us. The management team in each office is tasked with keeping our scribe staff productive so that we can stay on top of the queue and turnaround time. This also pushes everyone to improve their performance and make well above minimum wage. Each employee has the opportunity to earn up to $13/hour by hitting Enhanced Pay metrics and is encouraged to work with a manager to help attain those goals.
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