Costa Reviews

Updated 5 Aug 2020

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3.3
56%
Recommend to a Friend
66%
Approve of CEO
Costa CEO Jill McDonald
Jill McDonald
36 Ratings
Pros
  • "free drinks and 50% OFF on food while on shift(in 106 reviews)

  • "Free coffee, flexible hours, and the team were very friendly(in 58 reviews)

Cons
  • "Long hours due to staff sickness that effects whole team(in 93 reviews)

  • "Franchised versions of the store pay minimum wage(in 43 reviews)

More Pros and Cons
  1. "Hard work but great place!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista Maestro 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Costa full-time

    Pros

    I met some of my best friends working at costa, training on the job which is great, supporting team.

    Cons

    It's hard work and physical work, sometimes long hours. Had a few experiences with bad bosses but 95% of the people I worked with were lovely and we still keep in touch many years on!

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  2. Helpful (1)

    "Stressed!!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Costa part-time

    Pros

    Excellent pay, free donuts whenever you want during work

    Cons

    - rude - doesn’t know names - unprofessional - no resumé needed - no schedule (anyone rock up)

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  3. Helpful (1)

    "Waste time, No Process"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front End Developer in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Costa full-time for less than a year

    Pros

    No Defined process of recruitment and ask for references

    Cons

    They conduct reference check and say, you don't qualify and refuse to share the references done

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    Costa Response

    December 20, 2018Costa Resourcing Co-ordinator

    Thank you for taking the time and effort to write a review. We will take all your feedback and pass to the relevant teams to help us improve.

  4. "Good!"

    5.0
    Former Employee - Barista 

    I worked at Costa part-time

    Pros

    Great PT job at uni

    Cons

    Shift variation and timings of work

  5. "Good for students"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Trainee Barista in Aberdeen, Scotland

    I worked at Costa part-time

    Pros

    Good place to work for students

    Cons

    Can be overwhelming for new starts

  6. "good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Costa full-time

    Pros

    nice people flexible hours nice shifts, you have a lot of time for yourself

    Cons

    might be busy and sometimes it's hard to handle with difficult customers

  7. "Costa"

    4.0
    Current Employee - Barista in Dublin, Dublin

    I have been working at Costa part-time

    Pros

    Free Coffee every day for staff

    Cons

    Too much of work as per the pay

  8. "Good"

    4.0
    Current Employee - Server/Waiter in Manchester, England

    I have been working at Costa full-time

    Pros

    Great service and customer satisfaction in my opinion

    Cons

    Bad choice menu is far too small

  9. "Salary"

    5.0
    Former Employee - Sales in Bradford, Yorkshire and the Humber, England

    I worked at Costa part-time

    Pros

    Timings and working environment is good

    Cons

    Can’t think of any cons

  10. "BM"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Barista Maestro in Leamington, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Costa full-time for more than 5 years

    Pros

    The regular customer and co-worker relationships you form are so worthwhile. The skills you learn are enjoyable and employable.

    Cons

    The brand standards change frequently and the new drinks take longer to make than the original ones.

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Found 1219 reviews