Cotton On Retail Assistant Reviews | Glassdoor.com.au

Cotton On Retail Assistant Reviews

Updated 22 Jun 2019

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Found 25 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
29%
Recommend to a Friend
53%
Approve of CEO
Cotton On CEO Peter Johnson
Peter Johnson
7 Ratings
  1. "Extremely high standards but good company"

    StarStarStarStarStar
      Former Employee - Retail Assistant in Melbourne
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at Cotton On part-time for more than 3 years

      Pros

      Great discount across the group

      Cons

      Extremely KPI focused (down to hourly performance)

      Cotton On2019-06-23
    • Helpful (1)

      "Great from an outside perspective"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retail Assistant in Melbourne
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at Cotton On part-time for more than a year

      Pros

      50% staff discount Flexible roster Friendly staff

      Cons

      Firstly, I started at Cotton On as a casual about a year ago and it was good. Everyone seemed friendly and easy going. Training was adequate, but definitely could have used more on the registers. For the first four or so months, the job lacked so much variety and the shifts were mind-numbingly boring and felt like they went forever, even though the shifts are mostly three and four hours, rarely being rostered on for...

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      Advice to Management

      - Annoying staff don't sell clothes, happy staff do. - Keep upper management accountable, don't use the excuse of you can't do anything about it. - Less staff and more shifts to existing staff with open flexibility.

      Cotton On2019-04-02
    • "Run"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Casual Retail Sales Assistant in Brisbane
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Cotton On part-time for more than 3 years

      Pros

      50% Discount across all brands is good

      Cons

      Everything. It is a terrible company to work for. I've never seen so many people cry over a job that essentially sells underwear to twelve year olds. Lots of hard work and overtime has to be put in for either no reward or punishment. It is very cliquey and double standards are a regular occurrence.

      Cotton On2019-02-27
    • "Pretty Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retail Assistant in Melbourne
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Cotton On for more than 3 years

      Pros

      Benefits, its an easy job

      Cons

      Sometimes you get a new manager and they just dont know what they are doing.

      Advice to Management

      Maybe train your store managers better, ask casuals to review there managers maybe every quarter to increase productivity and find out any issues.

      Cotton On2019-01-29
    • "Good and Bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Retail Assistant in Sydney

      I worked at Cotton On part-time for more than a year

      Pros

      - Great staff discounts (50% off all Cotton On Group brands) - Fun work culture if working with the right people - Decent pay (average retail rate)

      Cons

      - Was hardly given shifts although I was a good worker - Poor management at my store

      Cotton On2018-11-27
    • "Trust the reviews, don’t work here!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Retail Sales Assistant in Brisbane
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Cotton On part-time for more than a year

      Pros

      Paid break. That’s all I’ve got

      Cons

      Worked for this company for nearly 2 years and I wouldn’t recommend it to anyone. Where to start... 50% discount? Really isn’t a pro because if you work in a Dfo/outlet the garment will go on sale 2 weeks later 70% off the price.... Too kpi driven! Witnessed management cutting worker’s shifts because they weren’t good enough at kpi. The treatment of casuals is horrible! Not enough workers on shifts and...

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      Advice to Management

      Get security cameras! It’s not safe for your workers or customers. This will reduce theft! Not just customers... your staff are doing some dodgy stuff due to not having security cameras! Stocktake: Workers get forced to work 7/8 hours with no real break! This is why no one wants to do it. Treat your casuals with respect. Stop producing so much waste.... the outlets are selling clothes for $2 and putting...

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      Cotton On2018-11-05
    • "My experience as a casual at Typo TTP"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retail Assistant- Sales Floor in Adelaide
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at Cotton On for less than a year

      Pros

      - discounts across all brands of cotton on - some workmates are really friendly and helpful - my second in charge will listen to every concern I have and help me in every way she can

      Cons

      - Managers are out of touch - casual work lifestyle, if you want more hours you have to be free last minute for a cover - 7 types of KPIs you need to keep on top of, even if the store has no customers it is the employee on roaster's fault for not up selling products to make budget/comp - I was pulled in for a sit down/warning after a drama between co-workers in which I was not involved but my name was thrown in and...

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      Advice to Management

      Managers are much older and out of touch from the young employees/casuals

      Cotton On2018-08-14
    • "Typo as a senior casual"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Casual Retail Assistant in Townsville
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Cotton On part-time for more than a year

      Pros

      Many brands to work for and transfer between. Always a fun work environment, great staff discounts. The brand's values are good, I've been blessed with a good team, and made some amazing friends.

      Cons

      Being in a rural area mean there are (MUCH) less hours and opportunities to climb the managerial ladder. At my store the only FT role is manager, and all cotton on group store that aren't Mega's are the same. Over christmas there is a 6 week contract as 'shift supervisor' even though you're doing all the work of an assistant manager all year long as a casual (who will get a max of 12 hours a week if lucky). The manager...

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      Advice to Management

      Seek out more ethical and sustainable options for suppliers. Don't over hire staff, it is already hard enough to get hours as is. More interpersonal contact with your rural shops, we sometimes feel like we have been forgotten up here. Try and understand that the customers in rural shops are much different to those in the city.

      Cotton On2018-07-26
    • Helpful (1)

      "Don't make the same mistake that I did"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Retail Assistant in Melbourne
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Cotton On part-time for more than a year

      Pros

      Well paid and the discount is high (although the quality is very poor)

      Cons

      This company has very poor management on most if not all levels. Not only is there a very high turnover of regional and store managers, but there is also constant closure of stores and movement of employees. They have no understanding or care about you as an individual or your position in the company, and are quick to disregard your opinion and your importance. The company is riddled with cliques, gossip and drama and...

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      Advice to Management

      Learn to respect your employees on all levels, right down to the hard working casuals. Recognise effort and deal with unprofessional behaviour more efficiently. Hold your managers in positions for longer, and consider the opinions of EVERYONE involved when you make decisions that affect entire teams.

      Cotton On2018-07-06
    • "Sales Targets too high"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Casual Retail Assistant in Adelaide
      Doesn't Recommend
      Negative Outlook

      I have been working at Cotton On for less than a year

      Pros

      Some nice staff around store level Some good products that are fun

      Cons

      Management are like stalkers Sales Targets are too high and you are expected to bother customers a lot instead of letting them shop freely- you are meant to hound them and drive sales blatantly

      Advice to Management

      Customer Service should come first not sales

      Cotton On2017-11-16
    Found 25 reviews