Cotton On Employee Reviews about "casuals"

Updated 8 Aug 2020

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3.4
63%
Recommend to a Friend
78%
Approve of CEO
Cotton On CEO Peter Johnson
Peter Johnson
272 Ratings
Pros
  • "Of course the 50% discount is amazing aswell(in 154 reviews)

  • "Super attractive staff discount across brands under the group(in 102 reviews)

Cons
  • "Atop heavily focussed on KPIs, often have to endure some form of bullying from upper management when expectations aren’t met(in 69 reviews)

  • "Manager attitudes towards casuals flexibility varies, but for the most part they’re great(in 37 reviews)

More Pros and Cons

Reviews about "casuals"

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  1. "Great company benefits and team culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Christmas Casual in Sydney
    Recommends
    Positive Outlook

    I worked at Cotton On for less than a year

    Pros

    Good pay, friendly teammates, non-toxic environment, opportunities to go up

    Cons

    At my store they hired too many casuals, we didn’t get many shifts each but I don’t think they would do that again.

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  2. "Not a Great Fit"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Christmas Casual/Sales Assistant in Chadstone
    Doesn't Recommend
    Approves of CEO

    I worked at Cotton On for less than a year

    Pros

    - Training provided was guided and enjoyable - Interview was done with a group of candidates - The CEO was nice

    Cons

    - Management were often rude and hostile - Very cliquey, despite preaching inclusiveness and a welcoming culture - Full and part time employees tended to look down on Christmas Casuals - Very hard to progress through this role - You are confined to one area of store operations, rather than being trained in multiple areas


  3. "Not the best experience"

    3.0
    Former Contractor - Christmas Casual/Sales Assistant 
    Doesn't Recommend

    I worked at Cotton On for less than a year

    Pros

    - Good discounts across all Cotton On stores (i.e. Typo, Cotton On Body, etc.) - Positive interview process and provided a chance to those who didn't have retail experience

    Cons

    - Over employed Christmas Casuals, therefore, there weren't many shifts and shifts were not very long - At the store I was employed at, they forgot to put me through training, therefore, it was a difficult start - Some higher level employees were not very friendly towards the casuals

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  4. "Cotton on"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    KEY NOT FOUND: reviews.temporary-current - Retail Assistant in Sunshine
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Cotton On

    Pros

    Great internal staff ,staff discount is great. Good wage

    Cons

    Only employ casuals ,three hour shifts

  5. "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Sales Assistant 
    Recommends

    I worked at Cotton On

    Pros

    Really awesome culture, great staff perks and flexibility.

    Cons

    Manager attitudes towards casuals flexibility varies, but for the most part they’re great !

  6. "No hours :("

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Retail Assistant in Chadstone
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cotton On for less than a year

    Pros

    - 50% discount across all stores - get paid for 9 hours of training - get to meet new people - generally a fun work environment

    Cons

    - all Christmas casuals over the age of 18 only got 2-4 shifts for the whole of December - employer had high expectations despite not having opportunity to practice & work a lot of hours

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  7. "Body was draining"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cotton On part-time for more than 3 years

    Pros

    Staff discount. The chance to work at other stores and other brands (i.e. Adults/Typo/Rubi) even when your home store is a Body. Made friends for life.

    Cons

    Pay does not reflect merit or the effort put in. Expectations are too high for casual staff. A lot of the time the shifts you are given depend on sales and KPIs. Managers and head office can be demanding and cliquey. No support from HR for casual staff. Little chance to move into management or head office unless someone steps down. Power-hungry/crazed managers that ruthlessly 'oversee' staff but don't do their share of the work. Too many casuals hired at peak trading times, long-term staff miss out on crucial shifts.

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  8. "Typo Sales Assistant"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Sales Assistant in Melbourne

    I have been working at Cotton On for more than 5 years

    Pros

    Good pay Fun team although management always has favorites 50% staff discount across all brands

    Cons

    Few hours for casuals if working in small store Upper management can push unreachable expectations Upselling is how you get shifts

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  9. "Cotton On Casuals"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Advisor 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Cotton On part-time for more than 3 years

    Pros

    50% discount across all brands, flexibility with shifts (especially helpful for university students)

    Cons

    Since there are a high number of staff, there is not much loyalty to the senior casuals or those who have been with the company for a long time. When a branch closes down, it is largely the employee's job to find another branch and secure a transfer.

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  10. "Typo Casual"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cotton On

    Pros

    They have a 50% discount across their entire range for all employees. The majority of other casuals you work with tend to be friendly and helpful. They pay at retail award levels.

    Cons

    Upper management do not care about you in any way. The store I was working at recently closed - they only gave us one week's warning and lied to our faces about the length of time they had known about the upcoming closure. We knew for a FACT that they had known sooner, yet they still sent someone to lie to us about this and told us to stop whining on company time about losing our jobs. They were also not going to move everyone to different stores to ensure that all staff would have at least some income during the transition after store closure (they just saw us as a number with no rent, bills, financial obligations) and only decided to move us ALL after we all officially complained. in spite of this, some longer-serving casual members went down from 25 hours a week to about 6-7 at new stores, this is clearly a massive blow to their income for no fault of their own. They did not care about this and told us "no casual is promised hours". Throughout the entire closing process there was NO communication from upper management and the closing down process was a disorganised shambles. - Many employees, especially Chrissy Casuals, only get 3-4 hours per week (one team member was promised 20 hours a week due to miscommunication between management during hiring and only got 3.75/sometimes 6!). What makes this worse is that, often, people on closing shifts will only be paid 15 minutes to clean, cash up, and close the store. If you stay later than this you WILL NOT be paid extra as they do not pay overtime in this way. It is probably, on average, a 25-30 minute process for most people (especially newcomers) and so many employees are spending 15-20 minutes minimum working for free on each closing shift. They are also exceptionally lax on training and will usually throw you in at the deep end with barely any guidance at all. Without help from friendly longer-serving causal team members you would often be at a loss as to how to properly serve a customer when a request goes beyond basic selling and buying. They are very stingy with breaks and pay, often docking a whole 15 minutes just for being a few minutes late to work. There have also been instances when team members have been alone on shifts for four/five and even six hours at a time, meaning they cannot take toilet breaks or rest breaks as they are in charge of the store alone and have nobody else to support them. - stock is also a major issue. There is usually very little communication between upper- and middle-management surrounding stock delivery and some stores are regularly overwhelmed with 60/70/80 boxes of stock in one day and not enough staff to deal with it. If a store is not particularly profitable compared to others, they will not invest more hours in that store to ensure they can comfortably and safely get through all stock. All products also come wrapped in multiple layers of unnecessary plastic - seemingly this company does not care at all about the environment as they are adverse to hearing criticism about their product packaging and delivery methods. There have also been reported instances of a culture of bullying among management - even when this was raised anonymously, nothing was done about it and these bullying members of the team wouldn't be told off, let alone disciplined or fired. Finally, levels of condescension from management since my time at the company began has only increased day in and day out. Raising even the smallest issue is made into a condescending "talk" by them and they do not take the time to listen and learn from employees. They call themselves a "people first" company and consistently tout their virtues as a charitable, friendly, unique, and quirky organisation, however, they clearly do not care about their staff and act in the same way as other big, faceless corporations. They overwork their employees and do not care about them as people. Nor do they care about the concerns staff, raise as human beings working for a profit-driven corporation. I cannot believe I stayed with the company for as long as I did.

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Found 37 reviews