Credit Union Australia Reviews | Glassdoor.com.au

Credit Union Australia Reviews

Updated 11 Aug 2019

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Found 69 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
81%
Approve of CEO
Credit Union Australia CEO Rob Goudswaard
Rob Goudswaard
43 Ratings
Pros
  • "Our members and team members are at the heart of all we do at CUA(in 6 reviews)

  • "Work life balance and flexibility are role modelled and encouraged(in 5 reviews)

Cons
  • "Head office is located in Brisbane which is not for everyone(in 4 reviews)

  • "Management are mirco-managers, only career progression is Brisbane, impossible KPIs, poor resources and communication, staff retention is poor(in 3 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Union Australia full-time for more than 5 years

    Pros

    Exceptional leadership and focus on work/life balance

    Cons

    Focused a little too much on the east coast of Aus

    Credit Union Australia2019-06-03
  2. "Good part time role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative 

    I have been working at Credit Union Australia part-time for less than a year

    Pros

    Understanding retail banking industry and product offering

    Cons

    limited opportunities to progress further

    Credit Union Australia2019-08-11
  3. Helpful (2)

    "Avoid at all costs"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee in Brisbane
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Credit Union Australia full-time for more than 3 years

    Pros

    - Salaries aren't bad - Throwing people under the bus will get you a promotion - The company throws members' money away for no good reason, so securing funding for projects is never too difficult

    Cons

    This company is built on ego and that has made way for a culture of bullying. About two years ago this company was fairly modest and legitimately an okay place to work, but perhaps a little behind the times. A slew of recent hires in Head Office dating back to 2017/18 have made way for some incredibly scrupulous individuals with no sense of respect for those that put hard work in for this business. It absolutely astounds...

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    Advice to Management

    If you notice people are quick to throw others under the bus or speak poorly about others, you should be investigating those people for the TRUE problems that are now deep-rooted in this business. Reign in your employees and give a few people within the business a "come to Jesus moment" before its too late. These people ARE affecting your reputation and they WILL be the downfall of your business. CUA and particular...

    Show More
    Credit Union Australia2019-05-21
  4. Helpful (1)

    "Terrible company good thing the crazy ceo is going. He is the problem."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Brisbane
    Negative Outlook
    Disapproves of CEO

    I have been working at Credit Union Australia full-time for more than a year

    Pros

    People are great to work with with the exception of the Exec team buddies.

    Cons

    Ceo and the executive team are inexperienced, inefficient, unproductive and cruel. Extreme greed. More then the retail banks. They say member focussed but what they really are is bonus focussed at the executive level. People and Culture enable a bullying workplace. Most of the positive reviews below are most likely written by a social media team trying to cover up how horrible this place is.

    Advice to Management

    Bring in a new ceo with a new executive team. Get new execs with retail banking experience. For any employees considering coming to this company, it probably won’t be around for much longer as their financials are a mess. Honestly working at Pizza Hut would be more motivating and less dysfunctional!

    Credit Union Australia2019-05-18
  5. Helpful (1)

    "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Union Australia full-time for more than a year

    Pros

    Fast paced, innovative and fun

    Cons

    Smaller and sometimes take on too much.

    Advice to Management

    Ensure we keep aligning what we are doing g to strategy

    Credit Union Australia2019-04-08
  6. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brisbane
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Credit Union Australia full-time for more than a year

    Pros

    Great team with a supportive and collaborative culture. Diverse business which provides internal career opportunities to those who want it.

    Cons

    Remuneration policy is to pay below market average. This contributes to a high staff turnover.

    Advice to Management

    Reconsider remuneration policy to attract higher quality staff and retain the good performers.

    Credit Union Australia2019-03-07
  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Union Australia full-time

    Pros

    Great culture and people.

    Cons

    Programs, software and procedures.

    Credit Union Australia2019-03-06
  8. "Big enough to have all the variety, small enough to have an impact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Union Australia full-time

    Pros

    Great people, striving for big growth and change

    Cons

    Opportunities for promotion to a Head Of level are difficult to come by

    Credit Union Australia2019-02-23
  9. "Fast changing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Credit Union Australia full-time

    Pros

    Fresh executive team focused on making a difference

    Cons

    People still working in a silo mindset

    Credit Union Australia2019-02-14
  10. "I have been with CUA more than four years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Full-Time in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Union Australia full-time for more than 3 years

    Pros

    Senior management is accessible and visible and like to get to know you. Culture is rewarding and I enjoy coming to work each day. Work life balance and flexibility are role modelled and encouraged.

    Cons

    Not applicable at this time.

    Credit Union Australia2019-01-28
Found 69 reviews