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Dealertrack Anonymous Reviews

Updated 27 Aug 2019

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1.5
0%
Recommend to a Friend
Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
0 Rating
  1. Helpful (9)

    "Bottomed out morale, poor decision making, no focus"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time for more than 3 years

    Pros

    Laissez-faire work environment Work from home policy Flexibility

    Cons

    There's a lot to say. As a whole, the main challenges I found at Dealertrack surrounded a lack of focus on employee happiness and wellness. Decisions were constantly made with no regard for the impact to employees. It was as though some people higher up in management felt they had to do *something* to tick a box for their quarterly goals/planning. Whether it would work or not in execution was ignored. This was especially seen when an organizational change was made two days before quarterly planning. A scrum team forms a certain cohesion, respect, and rapport with its Product Owner, and the idea of changing the way this organization worked is not only ineffective, it also flies in the face of what agile is all about. Adding to the stress put upon the teams by such changes as these are poorly defined requirements and last minute changes from customers that are allowed into sprints, completely destroying any semblance of a sprint goal. Software engineers jump from task to task with no regard for the bigger picture. It's not their fault; they were told to do so. Moreover, promotions and career advancement are based solely along whether you are friends with the higher ups or not. Skills and experience are handwaved in favor of whether the person is good at manipulative communication and tactful in their less-than-honorable goals. Aside from that, there is a serious lack of agility and movement in this organization. Things don't get done, people don't really care unless they're part of the "inner circle", that is, close to management. As much as the organization tries to call itself agile, it isn't. I don't recommend anyone work here unless you are okay with bottomfeeding, career stagnation and watching from below as things melt down.

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  2. Helpful (3)

    "IMPLEMENTATION DEALERTRACK DMS - NOT GOOD"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Implementation 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Dealertrack full-time

    Pros

    COX offers good benefits and reasonable pay.

    Cons

    WORKING MLK DAY even though it's a company holiday is disrespectful especially to minorities.

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    Dealertrack Response

    HR Business Associate

    Thank you for your feedback. We value your opinion. Team members directly supporting our clients in this role are required to work on Mondays, to include Memorial Day, Labor Day, MLK Day, and other holidays traditionally celebrated on a Monday. This is so we can ensure business continuity for our clients. Please know that we are thankful for our team members and we are happy to offer generous PTO and volunteer policies to enable our team members to take time off as needed and also support their communities.


  3. Helpful (9)

    "MANY AREAS FOR IMPROVEMENT"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Current Employee 
    Neutral Outlook
    No Opinion of CEO

    I have been working at Dealertrack full-time

    Pros

    *Cox, the parent company, has more opportunities for growth. Many colleagues have gone on to other business units and seem happier. *Your coworkers are usually great people. You’ll be challenged and may be given the opportunity to grow. *Cox owns Dealertrack and had great benefits though they are dwindling. For example, they have taken away the number of PTO days and no longer offer a pension. *If you are adaptable and easily accept constant change, this may be a decent place for you.

    Cons

    *Poor Work Life Balance *No or Little Flex Time *Yearly Lay Offs/Forced Retirements *Bias 1. Biased in Firing ( if you are close to HQ you can be very inappropriate and keep your job). If you are not apart of that club you must toe the line, even with rules that are archaic and no longer make sense. 2. Racial/Religious/Location Bias- Dealertrack DMS is based in Salt Lake City, Utah. If you are from there, identify as LDS/Mormon or used to be & are also White and especially male, you will navigate easily and probably be promoted within the first year. The fewer of the aforementioned you have, the more difficult it will be for you. Racism has occurred from clients to employees. Dealertrack DMS kept the clients. The message to the employees of color was quite clear. 3. Bias in Hiring. Since Cox acquired Dealertrack, it seems they have made efforts to hire diverse candidates. However, the company is still disproportionately White and male. There is no diversity in Sr. Management. 4. Bias in Pay. Your pay and total compensation (bonuses/raises) may be significantly more or less than your peers. Leadership tries to create a culture of don’t ask don’t tell regarding pay instead of paying everyone the same for the same role or by some standard according to experience, education etc. *Unethical - Around June of 2018, Leadership asked employees to write reviews on Glassdoor. Many employees felt coerced to write positive reviews. *Company mistakes activity for achievement. Constant change isn’t always an improvement. *Retaliation - Those that have a voice that don’t agree with the status quo, that report or challenge are often later laid off, demoted or overlooked for promotions even if comments or questions were solicited.

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  4. Helpful (4)

    "Anonymous"

    1.0
    Former Employee - Anonymous 

    I worked at Dealertrack full-time

    Pros

    Health benefits, RRSP Contribution

    Cons

    Politics, Micro-management , favoritism

    Dealertrack Response

    VP-GM, Dealertrack RTS

    Thank you for your review. We appreciate feedback from our former team members. Dealertrack provides team members with competitive pay as well as comprehensive benefits and we are glad to hear that you are satisfied with our offerings. We are sorry to hear of your concerns regarding politics, micro-management, and favoritism. We take pride in our commitment to providing the best team member experience possible. We are continually evolving and evaluating our business practices to mitigate these issues and promote a respectful, fair, and inclusive work environment. We do not tolerate behaviors that compromise our company culture, and encourage our team members to utilize our open door policy to bring any concerns to their manager or HR Business Partner. Kait Gavin Vice President & General Manager Registration and Title Solutions

  5. Helpful (6)

    "Change is happening"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonnymous in Mississauga, ON

    I have been working at Dealertrack full-time

    Pros

    Company has invested a lot in Agile on all the locations. Change is difficult especially for people that have been under the previous GM, a very command and control guy. The new GM has different style.Management is improving to be strategic and has still work to do.

    Cons

    Technology is getting updated. People don't feel empowered yet.

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  6. Helpful (11)

    ""Work horse" style / Mediocre pay and small increases / Terrible insurance plans"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Lake Success, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time for more than 3 years

    Pros

    DealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    Cons

    Senior management is micro managerial and often de motivational. My advice here is to accept it and move on. Mediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week. Company is on an acquisition tear. The current management system is an antique of the last century. Lots of distrust between employees (oh, excuse me "team members") and management for good reason. They heap piles and piles of work on your stressed out shoulders then make you participate in wellness programs they don't give you time to do or get financially penalized. Managers don't even know how to manage. Terrible insurance plan and pay was not proportionate to the work. Overall Benefits below average compared to other companies of similar size in the Greater New York Area Bottom line is Low pay, micro managers, difficult managers, they don't value their employees.

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  7. Helpful (8)

    "I used to love being here."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Anonymous in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Dealertrack for more than 8 years

    Pros

    It is possible to get back on track in this company but leadership change is required.

    Cons

    We used to be a product focused, dealer oriented company and in a year we have become a sloppy, unresponsive and unmotivated software team. Product and development used to be partners. We used to develop features that made sense to the inventory market. We were innovative and passionate. Now it's just a job. There is no leadership that understands our customer and understands what our dealers need to succeed. Now our competitors benefit from listening to and learning from those that used to work here.

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