Dealertrack Reviews

Updated 22 Sep 2020

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3.3
56%
Recommend to a Friend
50%
Approve of CEO
Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
142 Ratings
  1. "Great place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time for more than a year

    Pros

    Great facility, benefits, and compensation

    Cons

    Not much to say here

  2. Helpful (4)

    "Management forced people to post good reviews on here. Good reviews are fake."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time for more than a year

    Pros

    Nice office and some great coworkers

    Cons

    -lowest pay for the industry -management forced employees to post good reviews or get fired. The good reviews are fake and made to cover up the truth. - horrible management - very unprofessional and abusive managers - horrible disrespectful pigs as clients. Absolutely disgusting abusive worthless clients.

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  3. "Human Resources"

    5.0
     

    I worked at Dealertrack

    Pros

    I loved working for Dealertrack. They’re an excellent company to work for. Benefits are excellent and environment is very calm

    Cons

    I think they can offer a little bit more training

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  4. "Positive Learning environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Mississauga, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time for less than a year

    Pros

    Based on my personal experience as a Software Engineer in Falcons team: 1) The software engineering management have been successful in creating a constant learning environment; getting certified in latest technologies like AWS is encouraged. 2) Opportunity to work on complex source code in a multi-team environment. 3) Teams follow Scaled Agile framework and management encourages getting certified in the same. 4) Great people and amazing coordination between Dev and QA teams, specially the Falcons team. 5) Frequent Pizzas / Food in the kitchen. 6) Support from the management to identify and implement code optimizations. 7) Software engineering Community of Practice session where one can share their knowledge with other like-minded people. 8) Good medical benefits. 9) Tech lead has good foresight to plan for dependencies in advance.

    Cons

    1) Requirements may change mid sprint and are sometime unclear. 2) Need to be extra cautious while making changes to code and plan well in advance as other teams may have changes in the same repository. 3) May need to step up and take additional responsibility to get the work done.

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  5. "A very good company to work with"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior QA Analyst 

    I worked at Dealertrack full-time for more than 10 years

    Pros

    very good culture, understands employee problems, very good benefits

    Cons

    Sometimes if the supervisor wrongly treats an employee, there is no redressal

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  6. "Good Company but needs better leadership"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager 

    I worked at Dealertrack full-time for more than a year

    Pros

    Benefits of Cox umbrella. flexible. Good perks.

    Cons

    Too many hands in the pot. Chaotic at times.

  7. "Human Resource"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources in Lake Success, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dealertrack full-time

    Pros

    This is an amazing company to work for. The company has grown and branched out in a matter of years. Amazing coworkers and upper management

    Cons

    More training for entry level employees

  8. "Good Solid Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dealer Results in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dealertrack full-time for more than a year

    Pros

    Help from management, great benifits

    Cons

    Large company with sometimes low communication from Management

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  9. Helpful (6)

    "It depends on what you are looking for."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Mississauga, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time for more than 3 years

    Pros

    Giving its virtual monopoly status in the industry (at this moment, with biggest market share), Dealertrack can offer you steady average pay regardless of your position in the company. You can pay your bills and have food on your table with no problems. This is a heavy-process company, which means as long as you follow the process, all will be good (like in school). It's good in a way that you don't have to worry much about anything else but the processes. A side effect of processes is documentation. If you enjoy writing fiction, you will enjoy your job. There are nothing really hard or ground-breaking in this company so you will have a small or even tiny learning curve. There will be a lot of good helpful people to get you up and running. It depends on what you are looking for. If you enjoy the above (there are more, I can't list everything here), you will fit right in and enjoy the company.

    Cons

    Before you read further, let me summarize it to one sentence: this company is not a software company. This is a business company and as long as the software serves the business, management is happy. If you are looking for best practices, latest technologies, ground-breaking innovation, go somewhere else. It's better for both you and the company. Giving the monopoly mentioned in the Pros, it's understandable that they have no reasons to innovate in anyways. Small changes are considered big accomplishments. Resource-hogging projects to gain insignificant improvements are given priority because managers sell them to directors and directors resell to executives. Nobody care as long as annual revenue target is met. If innovation is your thing, go elsewhere. It's 2019, almost 2020 and this company is still working as if it's 1990 (no exaggeration!). It takes 2 weeks and 10+ people in various departments to plan and deploy from midnight to dawn (if there are no rollback). There is an internal system to keep people from bumping to each other in production. If they don't have the monopoly in the business, they will be out of business a long time ago. They remind me of RIM in the 2000s. And you know what happened to RIM. The ones who know must ask approval from the ones who don't know. And they will approve in 2 seconds. Now stop and think about that. They are replacing expertise with shout-outs in case someone spots anything strange. This is the ultimate level. Hiring technical professionals so that non-technical professionals can approve. I'm in awe. Smart and talented people at all levels are leaving the company all the time. Most of their departure are silent (you can only notice) because they don't want to disturb the herd. If someone leave, especially engineers, no one is shocked because they all know it's the norm. The question is "who's next this month?" or "why no one is leaving yet?" If you think you have seen enough processes in your life, trust me, you have not seen enough until you work in this company. I'm not against processes, but this is next level. You will spend most of your time in meetings and not doing things that you are hired for. You will write documentations for ghosts to read. Again, company's revenue from being monopoly is feeding processes. They cut corners until a square turns round. Environments are combined and used for the wrong purposes. Things are not monitored properly. Most of the time, it's the users that inform them their stuff stopped working. They really pushing "the benefits of the doubt" to the next level. I'm amazed that everything is still holding together (until now). There are more but it will take many days to write up everything. Join if you want to find out.

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  10. Helpful (2)

    "A lot of added on job duties..with no increase in pay."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dealer Support Specialist in Long Island City, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time for more than 3 years

    Pros

    Remote job, travel, great benefits thanks to Cox, unlimited PTO.

    Cons

    Overworked, Job Role has been changed 3 times in 1 year with no notification to HR for pay reviews, No work balance, no recognition.

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