Dealertrack Employee Reviews about "cox automotive"

Updated 29 Mar 2019

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3.2
54%
Recommend to a Friend
48%
Approve of CEO
Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
144 Ratings
Pros
Cons
  • "A lot of Travel, Lay offs, little diversity in Upper Management(in 19 reviews)

  • "Still working through the integration with the Cox Automotive companies(in 15 reviews)

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Reviews about "cox automotive"

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  1. Helpful (2)

    "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior QA Analyst in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dealertrack full-time for more than a year

    Pros

    SLT recognize talented hardworking people and help them to grow in their career. good benefits and employees are respectful with each other.

    Cons

    Since Cox acquired Delartrack, so many changes were made to align Dealertrack culture with the Cox Automotive work culture, employees are not happy with the new benefit plans.

  2. Helpful (3)

    "Great Entry Level Position - No Opportunities to Grow"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Implementation Specialist 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Dealertrack full-time for more than a year

    Pros

    The pros of working with DealerTrack is that they are owned by Cox Automotive. With the acquisition from Cox, the benefits are amazing and the compensation could be higher for the amount of job duties we possess. If you're looking for an entry level position to grow with a major company, try DealerTrack.

    Cons

    There really isn't much diversity in management or in the office, so a lot of culture isn't represented or understood. Communication from management is by far the worst. There is absolutely no structure in the field roles. They just make changes just to fit the moment instead of abiding by the promises they made prior to accepting the job. Also, with trying to advance to other business segments, management often blocks what you're trying to do. This is definitely a company that focuses on who sucks up the most.

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    Dealertrack Response

    Vice President

    Thank you for taking the time to review Dealertrack. Your feedback is highly valued and will be used as we continue to make improvements to our company. We pride ourselves on fair promotion processes and our culture of engagement where team members can grow and advance their careers. Additionally, Cox Automotive has an internal compensation team dedicated to ensuring our pay is competitive in the market. I encourage you to share any thoughts or concerns with your manager, Human Resources Business Partner, or myself. Cox Automotive acquired Dealertrack in October 2015, and since then we have been integrating our organizations and merging our practices. What hasn’t changed is that Cox Automotive and Dealertrack provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, and comply with applicable state and local laws governing nondiscrimination. We are committed to creating and maintaining a positive work environment and culture of engagement for all our team members, and we are incredibly proud of our diverse workforce. Our team members are our most valued resource. We want all team members to feel included and appreciated, and we are mindful that some improvements need to be made for those working remotely. We encourage you, and all remote team members, to use our open-door policy to raise any concerns to your leadership team and Human Resources Business Partner. Paul Whitworth, SVP DMS & Xtime Solutions


  3. Helpful (5)

    "Horrible Experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Specialist in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time for less than a year

    Pros

    Benefits Travel Experiences Travel Reward Opportunities Cox Automotive reputation

    Cons

    1. Unfulfilled promises consistently since initial hire contract signed September 26, 2016: - 50% travel; I have only traveled 17 days total out of the 10 1/2 months of my employment - 50% working from home became 90% or more of my time in a call center environment There was once discussed an opportunity to earn bonus pay from weekly call averages, first contact resolution, and case closures but nothing was heard about this since. On several occasions I have ranked high in call standards and only received an email saying "great job". 2. Consistent changes with training and job responsibilities: - I and my class was hired for the parts and service department according to our contracts, however after 2 weeks into training in South Jordan, UT under short notice we were informed we would instead be trained on accounting because of the company's current demands per manager. Instead of staying in South Jordan, UT for 9 weeks of training we were informed with late notice that we would be trained for 11 weeks instead per Alison Troff. - During the middle of training we were informed we would be held to the same standards of testing as Implementation Specialists per word of mouth, and later confirmed by managers. Upon completion of training we were then informed we would not travel until "year- end" was over (February), however, in February I was constantly informed that "business was slow and no one was able to provide me with any information on when I would travel". In March I was rushed out to a payroll training without having completed a shadow install, no SIS or IS present, or anyone else. I received no communication from no one associated with this training. When I arrived to this dealership on Monday morning, I was the only person there with little to no knowledge of what was expected or what my responsibilities were. The culture of this organization has been to accept change; however, a peer once stated this does not make an excuse for an organization to create constant chaos of change within a position and expect employees to embrace it. 3. Incompetent Supervision has dropped the ball on my behalf several times since my employment (i.e. not communicating to me the details of my PTO availability until after I exhausted my time off, not knowing important details related to my job responsibilities and requirements, and not following through on completing important paperwork using proper protocols (i.e. signing off and submitting tuition reimbursement documents, not knowing what should be submitted in expense reports causing them to constantly get kicked back to myself with errors).  - I was still not met with any travel arrangements after repeatedly inquiring over months. I was told by management, and was constantly told by management no information was known on this topic. 4. L2 Assistance while on phone with client was very difficult to receive assistance without leaving client on hold for long periods of time. 5. Heavy micromanagement while working from home. (i.e.) while on phone with client, WFO would switch you from case work into available forcing you to take calls when not prepared. Very heavily regulated call times, case work time, after call work time, and being extremely particular about minutes and second details. - Unrealistic expectations on 15-18min call time, 2min after 

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  4. Helpful (1)

    "Dealertrack"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time

    Pros

    Great company and great products.

    Cons

    Still working through the integration with the Cox Automotive companies.

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  5. "Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time for more than 3 years

    Pros

    Great benefits and great team.

    Cons

    Going downhill fast since Cox Automotive bought Dealertrack.

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  6. Helpful (3)

    "Great company, needs to weed out terrible management."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in South Jordan, UT
    Negative Outlook
    Approves of CEO

    I worked at Dealertrack full-time for more than a year

    Pros

    Benefits, Paid time off, great stock options and retirement. The company is backed by Cox Automotive, the group of Cox family products. Been around for years.

    Cons

    Terrible management that blatantly gets away with everything. I don't know how a manager who's supposed to be in the office 4 times a week and shows up for 2 to 3 of the days still had their job, especially when they're lying all the time about where they are and what they're doing. Not good ethics at all.

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    Dealertrack Response

    Thank you for leaving a review about your time at Dealertrack. I'm happy to hear your enjoyed our company benefits. I'm sorry about your bad experience with management. I will express the concerns you have shared. Having a solid management team is really important to me, so thank you for your advice. Thanks, Paul Whitworth SVP for DMS and Fixed Ops at Cox Automotive

  7. "Good company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Dealertrack full-time

    Pros

    Good company to work for. Nice benefits

    Cons

    purchased by Cox Automotive, hopefully this does not ruin the culture

  8. "Company-wide restructuring."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Scrum Master in Portland, OR
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time for more than 10 years

    Pros

    Acquired by Cox Automotive in October 2015, Dealertrack salary and benefits are competitive. The vast majority of team members are great to work with.

    Cons

    Dealertrack is part of a much larger company (Cox Automotive) that has acquired many companies, so there's some churn as redundant products and solution groups are identified and rationalized throughout the companies.

  9. Helpful (2)

    "Anonymous"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Mississauga, ON

    I have been working at Dealertrack

    Pros

    The company been bought out by Cox Automotive. It got a good benifit plan with RRSP contribution.

    Cons

    - Software Engineering Managers are Micro Managing the scrum teams. - Software Engineers and QAs are always working over time due to work load (without any compensation). No work life balance. No appreciation for all the extra work. - The company does not have any type of mentorship program for career growth. Therefore you will be stuck in your role.

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  10. Helpful (2)

    "Good But"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Services Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time for more than a year

    Pros

    The company has nice benefits. They close the Dallas office at 3 the day before the holiday. The coffee is free and good. The vacation is about 15 days per year.

    Cons

    They don't let everyone off in the Dallas office. They never tell that until after you start. Some of the managers are off site. Some managers have no clue about what's going with all of their employees. So employees are being paid for hours they don't work. A couple of employees prefer to play games instead of doing their jobs. It's now Cox automotive.

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Found 23 reviews