Dealertrack Employee Reviews about "upper management"

Updated 12 Jul 2020

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3.2
54%
Recommend to a Friend
48%
Approve of CEO
Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
144 Ratings
Pros
Cons
  • "A lot of Travel, Lay offs, little diversity in Upper Management(in 19 reviews)

  • "Still working through the integration with the Cox Automotive companies(in 15 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. Helpful (2)

    "Negative experience because of the Cox Integration"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in North Hills, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at Dealertrack full-time for more than 3 years

    Pros

    Unlimited PTO, personal trainer, gym, benefits, flexible hours, WFH policy

    Cons

    Frequent reorg structures without a plan to backfill. You’re left without knowing who to go to what. From a product standpoint, we are very sales oriented, letting a couple of our big clients tell us what to build instead of market focused. This leads to a top down approach and is extremely stressful for product managers. It thus leads product managers and developers clueless because we have no idea what we’re building and we don’t understand the market. We often rebuild things because we’re building it for 1 client as opposed to researching the market needs on an ongoing basis. The company has no vision of where it’s going and even when it does it’s rarely reached because of this approach and all it’s support issues. This leads to good product managers being let go all the time because they’re way in over they’re head. Priorities constantly shift. Causing high tension between all teams and organizations making it difficult for many team members to get along. Although the chaos is at the bottom, it’s really caused by upper management and the lack of being market driven. Fix this and you’ll have better employee retention and revenue.

  2. "No Job Security"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Implementation Specialist 

    I have been working at Dealertrack full-time for more than a year

    Pros

    Travel Perks, You gain Industry Experience,

    Cons

    A lot of Travel, Lay offs, little diversity in Upper Management


  3. Helpful (5)

    "Was a Great Place"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Wilmington, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dealertrack full-time for more than 5 years

    Pros

    401K, PTO, benefits, employees, online training

    Cons

    Upper Management - horrible. do as they say, not as I do mentality. Promote base upon who you like, not based upon performance. Willing to let good people go to cover up leaders that act inappropriately.

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    Dealertrack Response

    Thank you for your honest feedback and your years of service. I appreciate the time you took in recognizing the great benefits the Company provides as well as your candor about your disappointments and how we can do better. As you stated, we do encourage open communications as we strive to continually improve and provide top notch team member experiences, including interactions with our leadership team. %E2%80%93 Keith Jezek, President Retail Solutions

  4. "Implementation and Training Specialist"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook

    I worked at Dealertrack full-time for more than 10 years

    Pros

    Freedom to make you own schedule depending on customer needs.

    Cons

    Little support from upper management

  5. Helpful (3)

    "Do yourself a favor, don't even interview"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dealertrack full-time for more than a year

    Pros

    Sometimes there are donuts. A few of the people are okay. Other than that, they also had oxygen and coffee.

    Cons

    The Portland office is a satellite office and is ignored by the NY office for the most part. Upper management has no idea what to do with half of the Portland teams, so the teams are constantly jumping from project to project as Management tries to figure out what it's doing. Management in general is made up of classic Pointy-Haired Bosses, and management also shows a strong desire to actively provide embodiments of the Peter Principle; their management surpasses useless and strides boldly into the realm of actively harmful. If your life includes their "coaching," expect your self-esteem to plummet. Dealertrack also cares more about the *appearance* of work than they care about seeing your actual work; they would rather see you filling a chair in the office for eight hours than believe you've done any work where they can't see you. People are leaving the sinking ship left and right, so if you're seeing lots of juicy-looking jobs at PDX Dealertrack, be aware that a) the job probably won't be as interesting as the projects in the job description, because management keeps changing directions (in the last 15 months I was there we had to "pivot" more than six times), so whatever position you're interviewing for will drastically change by the time you get on board, and b) you'll be joining a team which has serious morale issues.

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  6. Helpful (1)

    "Not Recommended"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Sacramento, CA
    Doesn't Recommend

    I worked at Dealertrack

    Pros

    Most co-workers were professional and kind and the actual work/job was so-so. Pretty casual environment.

    Cons

    Some, not all, of the middle management personnel are completely unprofessional, uneducated in their basic job functions and unethical in their actions. Upper management does nothing about it because seemingly they are too busy or just do not care.

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  7. "More cons than pros"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Anonymous Freelancer in Woodmere, NY
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Dealertrack for less than a year

    Pros

    None that I can think of

    Cons

    Upper management is clueless, department managment is useless, no one knows how to eliminate the bad and bring in and or keep the good. Lots of changes. Too much whispering. Bet lax, not professional

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  8. Helpful (2)

    "You ARE just a number"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Project Manager in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Dealertrack for more than 3 years

    Pros

    Dealertrack prior to the Cox integration was great. They valued their employees and did what they could to help them out.

    Cons

    After Cox took over we all became just a number. Numerous layoffs happened and no help was given to bright, smart and great employees. The layoff was poorly put together and made everyone feel like all their hard work and time they put into their roles was useless and for nothing. Numerous employees leave DT to find better jobs at better companies with better pay. While the benefits are great and the company is laid back, tattoo and piercings and casual clothes and flips flops are allowed. The fact that we were treated like nothing is a huge upset. Also upper management is not very skilled and no one at the company is willing to help and mentor people like they say they do. I wasted time in a company that didn't care about me and didn't value me. Find a company who wants to see you excel and do your best. DT and Cox do not.

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  9. Helpful (7)

    "Run! Run Far, Far Away From This Company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advertising Analyst in Manhattan Beach, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time for more than 3 years

    Pros

    Close to the beach, great restaurants nearby, beach volleyball, yoga, paid volunteer day, on-site cafe for breakfast, lunch and snacks

    Cons

    Horrendous management, extremely hostile and volatile environment with priorities changing daily and/or weekly. There is no respect or regard for the employees who actually do all of the work. Managers are the only people who matter, and mid-managers are used to suit the objectives of upper management. I grown to hate this company and everything it stands for. Clients are all car dealers and the worst people you would ever want to encounter.

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  10. Helpful (8)

    "Awful Work Environment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Service in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Dealertrack full-time

    Pros

    As long as upper management likes you, you could steal a million and they'd just slap you on the hand, maybe a verbal scolding.

    Cons

    Horrible salary and laughable incentives. You're expected to be on the road 24-7 and pay all travel (food, gas, car repairs, hotels, rental cars, client entertaining, etc) all out of pocket then hope and pray you get fully reimbursed. At one point I was literally using my own salary to do my own job because payroll was behind. Very unkind upper management all the way from field support to the CEO. Lots of big promises but all completely weightless.

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Found 19 reviews