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      Dojo

      Engaged employer

      Dojo Reviews

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      2.8

      42% would recommend to a friend

      (632 total reviews)

      George Karibian and Jan Farrarons

      43% approve of CEO

      40% positive business outlook

      Ratings by category

      3.1

      Diversity and inclusion

      3.1

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Culture and values

      2.6

      Career opportunities

      2.4

      Senior management

      Dojo has an employee rating of 2.8 out of 5 stars, based on 632 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dojo employee rating is 25% below average for employers within the Finance industry (3.7 stars).

      Reviews by job title

      632 reviews
      1.0
      25 Jan 2025

      Jan 2025: All Previous Reviews No Longer Count

      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Post Jan 2025: Take everything below and throw it out the window and replace with mandatory four day a week, monitored & threat of disciplinary return to office mandate. Any scores I give are based on the new policy not previous policy Pre Jan 2025: Flexible hybrid working, Strong supportive team dynamics with Payments Platform tribe. Strong trust culture. The perfect place to work if you enjoy collaborating with others to try create the next generation of payment processing. I have never been asked to work late or for free and have had good constructive feedback from my manager

      Cons

      Jan 2025 they announced redundancies and a strict return to office policy of 4 days minimum. This is a trend in FAANG but have no illusion. Dojo is not a FAANG company nor will it ever be. As part of the redundancies there was no voluntary redundancy. The bundling of both redundancy and RTO is outrageous and the founders should be ashamed of themselves for ruining what was a great trusting culture. The reason for redundancies is because the founders and exec team have made poor decisions continually wasting resource, money and effort. There is no accountability for these decisions. People making these decisions ever get promoted or a wonderful golden goodbye with much praise for there efforts. The rest of the business gets cuts due to failing growth as a result of the decisions of these cuts. This is the second year in a row redundancies have happened while the business has continued to actually grow. That shows how incompetent the founders and exec are and how the lack of accountability has ruined a company that should be miles bigger and profitable than it is now. This was a company that the founders gave much lip service to being a strong close culture of inclusivity and support. Dojo has had a strong DEI initiative which I personally believe to have been a good and effective for the company. Im lucky enough to have worked with teams that were not just white middle aged men. There was no support for anyone who couldn't manage the 4 days due to family, health or personal reasons (There is an exemption form that could be requested but they made it very clear they will reject 99% of cases during the announcement). Pay increases, increases in child care support or travel support were explicitly made clear that they would not be happening. Clearly DEI was lip service and marketing rubbish from the founders. If it wasnt, there would be rolling this out these changes with support for people. This would completely have changed the perspective and saved unnecessary pain for employees. Have no illusion, this policy directly impacts the people within the DEI group. And here we are being told we should be lucky to go back to the office with an effective pay cut and seeing our children less Going forward all attendance will be tracked and disciplinary procedures will be used if you do not meet your quota. This was outlined in the documentation sent out by HR after the announcement. I am making this part of my review because I feel its important that people looking at Dojo in the future need to know how much of a rug pull was pulled by the founders. This isnt a dreamy tech company with smiles in all their recruitment videos and proud DEI foundations. In the 2024 redundancies they made clear how sad there were at having to do it and the excellent support and packages would be provided to those impacted. Not in 2025. It was a we are making redundancies and anyone left over either get into the office or resign. What happened to the company I was proud to work for

      avatar
      Dojo Response
      1y
      Thank you for taking the time to share your feedback. We are glad to hear that your Dojo experience has been flexible, collaborative, and supportive. We work hard to build a positive culture at Dojo and we are happy to hear that it has been meaningful to you. We understand the concerns you’ve raised about recent changes to Dojo’s organisation. We are proud of the achievements our teams have made over recent years, but we need to set ourselves up to continue to achieve the ambitious goals we have set for ourselves - which, regrettably, requires us to reshape our team. We strongly believe that our best work is achieved when we collaborate in person, and our office-first culture for everyone will improve communication, brainstorming, learning and connections among team members. While change is never easy, these measures were implemented to ensure Dojo’s long-term success in a highly competitive and dynamic market. We acknowledge your concerns about the potential impact of these policies on employees, particularly those within our DEI initiatives. We acknowledge your concerns about the potential impact of these policies on employees, particularly those within our DEI initiatives. This does not change our dedication to supporting employees from all backgrounds, including those with families, caregiving responsibilities, health conditions, or who are neurodivergent. We acknowledge that this transition may require adjustments for some employees, and we are working to provide support and flexibility where possible to help everyone adapt. Our goal is to create an environment where all Dojoers can thrive while fostering the collaboration and innovation that our founders believe are critical to our success. Thank you again for sharing your candid review. Feedback like yours is vital as we continue to evolve and improve as an organisation.
      2.0
      10 Mar 2025

      Going downhill - ignore any reviews prior 2025

      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Salary is / was competetive when I joined (I cannot speak for recent joiners) - Good on the job learning if you're new to certain technologies or just starting out in your career

      Cons

      Dojo is not a stable company, the senior leadership team have made some major strategic misfires over the last few years which is negatively impacting teams, our personal lives and tanked any postive work culture we once had. A worrying turnover of people at the exec level has caused constant shifts in priorities, multiple company wide re-orgs, in-fighting between teams, unpredictable messaging and an overall confusing product strategy. In short, we no longer trust the management team. All of this chaos has negatively impacted company growth, we have had 2 years in a row of company wide layoffs as well as a disastrous policy shift of a mandatory return to office which most at the company believe to be a soft layoff to further cut costs. Do not apply to Dojo if you: - Are seeking stability, your job will never be safe - Have family / childcare committments, you will not be able to plan ahead - Looking to advance your career, annual pay rises have not happened in years and promotions or a well defined career ladder are rare - Have a low tollerance to toxic company cultures, success at Dojo is purely based on favouritism of a few key individuals who will happily throw you under the bus

      avatar
      Dojo Response
      1y
      Thank you for sharing your experience. We’re sorry to hear that things haven’t lived up to expectations and that recent changes have caused frustration and uncertainty. We recognise that stability, transparency, and trust are critical, and we’re taking these concerns seriously. Change is never easy, and while we aim to make decisions with the long-term health of the company in mind, we understand the impact it has on our people. Your feedback is incredibly valuable and will help guide us as we work to improve. We’re committed to creating a better environment and appreciate your honesty.
      1.0
      22 Mar 2025

      Sad to see

      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Seems like there isn’t any anymore

      Cons

      Paymentsense/Dojo strategy explained Previously, once called Paymentsense, their strategy was to lock its customer base into 3-5 year contracts via mass illegal mis selling from field sales consultants. After growing to 80-100k customers, they launched Dojo (ironically a flexible market leading solution on a one month contract), and had the audacity to market themselves as a customer first company providing businesses with flexibility, completely ignoring their illegal activities of the past. How there was not a watchdog investigation into this was mind blowing. Enter Dojo strategy.. raise tonnes of funding to launch a ground breaking product, priced cheaply, to gain mass market share of customers(which they have now achieved) to do this, they actually made a loss despite their huge market growth. Now, in preparation to sell to another acquirer, they must become more attractive from a financial situation, therefore making mass cuts of employees to bring their costs down. From being made redundant in the past, if you fear you are in a similar situation, get looking for jobs now because Dojo is not stable (from an career standpoint) Throughout this whole 15 year process, they will/would never be transparent about their direction as a business otherwise everyone would become negative/ leave. From what it looks like, people have finally caught on. For some who joined when it was Paymentsense, those were the good old days, high pay and great office atmosphere, everyone was buzzing.

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