Domestic & General Group Reviews | Glassdoor.com.au

Domestic & General Group Reviews

To filter reviews, or .

Found 272 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
57%
Recommend to a Friend
66%
Approve of CEO
Domestic & General Group CEO Ian Mason
Ian Mason
97 Ratings
Pros
  • "Great benefits for staff, nice and friendly colleagues, supportive management and team leaders(in 24 reviews)

  • "Great people and good office culture(in 18 reviews)

Cons
  • "But the main one is the management and team leaders(in 28 reviews)

  • "Career progression is limited due to he size of the organisation, but D&G does make up for this through offering variety within roles(in 13 reviews)

More Pros and Cons
  1. "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Coordinator in Melbourne
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Domestic & General Group full-time for more than 2 years

    Pros

    Great team environment and friendly people.

    Cons

    Salary is on the lower scale of the market

    Domestic & General Group2017-10-28
  2. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Domestic & General Group full-time

    Pros

    Good money, social, can progress if you try hard enough

    Cons

    Unsociable hours, pressure for sales

    Domestic & General Group2019-05-09
  3. "D&g in a nutshell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Brighton, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Domestic & General Group full-time for more than 2 years

    Pros

    The wage is good, much better than other call centres. It's easy to get procedures done if you know the right people to talk to. The good managers are very supportive and understand the job is stressful. You meet lots of different types of people and develop a wide range of skills such as listening skills and taking on board constructive criticism. Good amount of holidays and sometimes same day leave.

    Cons

    The job is repeptive and sometimes dull after 6 months once you know everything. There's not much room for progression especially if you've been there a while learning the skills. The people who progress tend to be good at sales from the very start. It can be understimulating but that is the nature of a call centre job. The team leader selection process isn't great, we have some team leaders who were good at hitting targets...

    Show More

    Advice to Management

    Management are pretty good. There are a lot of things changing within the business and staff get quite frustrated when information isn't clear which could be better, but generally, procedures are handled well and management listen to your concerns.

    Domestic & General Group2019-05-18
  4. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Domestic & General Group full-time for more than 2 years

    Pros

    Great people and strong teams

    Cons

    target driven can be very hard at times

    Domestic & General Group2019-05-16
  5. "Alright, could be better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Domestic & General Group full-time

    Pros

    Great people and good office culture.

    Cons

    Management too self-focused. Company is behind the times technology wise. The yearly review weighting system is too biased towards management and leadership and not a fair representation of "teamwork".

    Advice to Management

    Don't be so greedy and

    Domestic & General Group2019-04-26
  6. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Sales in Nottingham, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Domestic & General Group full-time for more than a year

    Pros

    Working in retentions they look after you Great bonuses Good working patterns

    Cons

    Very little chance to progress Some managers don't help

    Advice to Management

    Little chance of progression

    Domestic & General Group2019-04-27
  7. "Great business. Come a long way in the past few years. Big investments in people and customer experience. "

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time for more than 20 years

    Pros

    Genuine desire to do the right thing by customers and by their people. Spending big money on improving the offices here in Brighton. Investments in service has helped a lot of customers over the winter. Lots of career opportunities and more investment in digital.

    Cons

    Lots of change. Can be challenging and they don't get it right every single time, but intentions are good and they learn from mistakes.

    Advice to Management

    Keep the investment coming, it is paying off.

    Domestic & General Group2019-04-25
  8. "Great company to work for with a fantastic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Representative in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time for more than a year

    Pros

    Domestic & General value every single member of staff from the Call Centre Agents right through to the management and operational teams. There is a great company wide culture where people are professional, driven and passionate about working for Domestic & General. Progression opportunities are great and they really do look to train and coach internal employees to enable them to progress into different roles...

    Show More

    Cons

    When I first started in my role the Brighton office was quite dated however this has just gone through a massive transformation with a £1.4 million refurbishment and the office is now modern and clean.

    Domestic & General Group2019-04-24
  9. "Great company to work for - caring and lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time for more than 2 years

    Pros

    You can tell they care about customers and staff, loads of great initiatives like discounts, free tea, coffee fruit and snacks. Managers seem like they care what you have to say and they take it on board, sometimes even making changes based on suggestions. They’ve just revamped the office and it feels really modern and it’s made a big difference to people’s moods. Good bonus and pay for Brighton! I’ve personally been...

    Show More

    Cons

    Some managers are really good but some don’t seem to care sometimes. Mine is great but you can tell there are some issues with others and it can impact morale occasionally

    Advice to Management

    Address the issues with the minority of managers who have a negative attitude, they are quite easy to spot!

    Domestic & General Group2019-04-17

    Domestic & General Group Response

    April 18, 2019HR BP

    Thanks for the great review. We are really proud of the investment that has gone into refreshing our Brighton office and the new cafe that has opened over the last couple of days. It is great that this has been recognised by our people. We continue to invest in our people manager ...

    Show More
  10. "Fantastic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Centre Agent in Nottingham, England

    I worked at Domestic & General Group full-time for more than 4 years

    Pros

    Friendly atmosphere nice team great people. Great place to work for

    Cons

    There are no con's that i can think of

    Advice to Management

    Keep up the good work

    Domestic & General Group2019-04-15

    Domestic & General Group Response

    April 18, 2019HR BP

    Thanks for your wonderful review, we are delighted that you enjoyed working for D&G

Found 272 reviews