Employee Review

  1. 5.0
    Former Employee

    Overnight worker

    May 29, 2020 - Overnight 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Laidback and lower stress than in the daytime

    Cons

    no cons for this position

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  1. 5.0
    Former Employee, more than 5 years

    Great Place to Work and Grow

    May 21, 2021 - Master Trainer in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    training, management, culture, push, drive, teamwork.

    Cons

    not much, you have to be the right person for the job. Or become that person. They help you with that part.

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  2. 3.0
    Former Employee, more than 5 years

    Room for growth for top performers, mostly sales-oriented, very little emphasis on actual fitness or cleanliness.

    Jul 16, 2021 - Operations Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free gym membership. Managers get free personal training, PTO.

    Cons

    Zero training for the job. They provide dozens of online training modules that have to be completed during working hours within an unrealistic timeframe (70+ modules ranging from 5 minutes to 2 hours) while being present on the floor to actually work. Zero emphasis on cleanliness unless the District Manager hops by for a visit. Even though the Ops team's scope was front desk reception and cleaning, they were expected to do sales as well, without commission. Part-time staff were paid exactly minimum wage but not allowed to be scheduled for more than a certain number of hours. Turnover is massive due to staff realizing they could go flip burgers for higher pay and less stress. In a membership-based business, sales is king and is the only thing. I visited clubs on my own of high-performing GMs (i.e. signed up most memberships, sold most PT) and was shocked and borderline horrified at the condition of locker rooms (trash overflowing, no hand soap), equipment, etc. This shouldn't be a surprise, but it is disheartening when the company's supposed mission statement varies so wildly from the reality: sell gym memberships, don't let people cancel.

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