Pros
Colleagues are generally pleasant and enjoyable to work with. The company offers a monthly half-day benefit, and overall staff benefits are good. Depending on the department, team bonding sessions are also organised, and my department does provide opportunities for team engagement.
Cons
Some managers are not sufficiently hands-on in their work. In certain cases, particularly with less experienced managers, decisions can be overly self-centered and limited to their own perspective, without adequate consideration of the team’s challenges. There is a lack of work-life balance. It is not uncommon for one staff member to manage up to ten portfolios at a time. While we often hear that headcount is restricted by HR, the workload does not justify the current salary levels under these conditions. Underperformance is difficult to address effectively. Staff who are unable to meet expectations cannot be removed easily, as extensive documentation and evidence are required. During this process, the remaining team members are expected to absorb the additional workload. At times, department heads are not fully aware of the operational struggles faced by their teams. Additionally, some managers make frequent exceptions or deviate from established policies for top-producing agents, which creates inconsistency and unfairness. The company places significant emphasis on supporting agents, often at the expense of staff wellbeing. Promotion decisions are typically predetermined at the beginning of the year, rather than being assessed based on actual performance and contributions at year-end.