Pros
Great health, dental, and vision offers, with matching 401K. Amazing and thorough training and lots of opportunities for advancement
Cons
Leadership encouraged “white lies” to sell more products, layoffs were conducted via “letter-in-the-mail” with no notice or warning, customer service agents are not permitted to help with anything g other than paying bills. All billing issues and technical support issues have to be handled through call center which is very frustrating for customers, leading to lots of complaints that had to be managed and no solution to offer. All call center agents are outsourced outside of USA so difficult to understand adding to more frustration for the customer. Sales poaching happened often between call center, retail, and door-to-door.