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      American Express

      Engaged employer

      American Express reviews

      Virtual Customer Care Professional - Customer Care Professional American Express Employee Review

      1.0
      23 July 2016
      Customer care professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay. Great training. Pay for internet provider. Coaches & TL's are extremely supportive. Cool atmosphere to be apart of... Meeting coworkers from all over the world.

      Cons

      SURVEYS! Each CCP is rated by the card members they have spoke with. If you receive excellent 9's & 10's it awesome. If you receive a Very Good 7 or 8 it hurts your score & those surveys are suppose to be neutral. Anything below that you're done with. 1 bad survey takes 3 or 4 excellent 9 or 10 to have it removed. You can be an angel to card member and they would STILL rate you bad. You may even get a survey that had NOTHING to do with you. Pure trash.

      Explore other reviews about American Express

      5.0
      7 June 2026
      Design manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great People, Leadership & Pay.

      Cons

      Does not support a remote-first workforce.

      5.0
      26 Nov 2018
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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