Collections Specialist - Collections Specialist American Express Employee Review

Not honest about the work setting/environment. I turned down another job I should of taken. When I was interviewed I was walked through the office to cubicles which are two person shared. I said ok. But when I actually started that was a whole different story. Noisy unprofessional environment. The collection floor looks like a long skinny bench with 70 people calling from a headset sitting barely a foot apart. Like an old television whacked out phone telethon on T.V from the 1980s. People yelling between tables raising green & red flags. Much disrespect in the training room by team coach. When doing role play in training the coach kept acting like a stupid customer calling in first in a Southern accent and then in a British accent. A big mess. VERY sad. Not all people with an accent are dumb. I don't think the American Express customers should be portrayed as stupid. SAD SAD SAD. Lets just say I got out of there quick. I am a professional collector who was laid off after 20 years of employment. I shed a few tears on this mess I got myself into. No wonder there is a big turnover I heard. My training class peers were dreading being called on to role play to understand the different accents. More diversity training needed there with team coach leads. Nobody makes it to high $ collector as there is too much seniority in high dollar. Even when sitting with high dollar collectors to observe they tell you that and say you just stay in low balance even though you are on the bench tables. Totally blindsided. They definitely deliberately hid the whole thing about the position.