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American Family Insurance

Engaged employer

Wonderful agency culture overshadowed by layoffs of experienced staff - Office Manager American Family Insurance Employee Review

3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

The agency was wonderful and I loved working there.

Cons

Corporate started pushing out the older agents and replacing them with new rookie scratch agents with contracts making half of the old agents.

Explore other reviews about American Family Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote, extended and detailed training. good benefits.

Cons

First month of training was in office at their Phoenix location, after that it was remote.

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Working with some genuinely smart people - Usually seems to be a culture of helping one another out across teams

Cons

- Poor IT leadership understanding of business and organizational standards - Consistently low morale from high contributors who aren’t recognized at early reviews - Very poor organizational structuring; regularly either a vacuum where a more capable leader is needed that is being filled by an under-titled and under-paid individual, or the vacuum is entirely unfilled and all teams pay the price - Regular assumptions of other teams state without discovery by leadership - Poor documentation which results in endless meetings

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