Circus Atos - Customer Service Atos Medical Employee Review

1.0
1 Dec 2017
Recommend
CEO approval
Business outlook

Pros

First class products. Appropriate working tools, good quality of technology. Nice office location/environment (head office in Malmö,Sweden).

Cons

Where to even start? The list can be made long! Without being sure if management is incompetent or simply doesn't care - or both - but the employee tasks/targets are not just unrealistic, they are totally impossible. Even if head office located in Scandinavia, the management striving towards goals that battles against the local health care system. The ideal of helping people (patients) is a noble thought - but in real life, just bunch of empty words. Even if the products are very good and they indeed have helped many people at some point of their life, the concept of Atos Medical patient care is purely about financial gain. And of course, that's what making business is all about. ...But when the customers consist of sick, elderly people, the selling methods are not only unethical but also makes the work impossible to do. Let's say the task is to call patients who have difficulties in speaking due to the sickness - it's quite obvious that the communication is challenging. At the end of the day this only results that patients don't want to be helped by Atos Medical anymore. That's both bad marketing and bad business. Not to talk about bad treatment of staff who is forced to continue the same method over and over again. There are many competent, talented and engaged people working in this company. And there are at least as many of those who have left it - because of lacking interest in management of listening their staff and respect the knowledge/experience they have, in order to improve. Unfortunately many of these stories of huge disappointment of how this company has let the staff down and used them, won't ever reach the daylight, since many of these employees have simply been paid out to keep their lips sealed. This, if anything is just one drop in a long chain of all the unethical aspects raising against the company code of conduct. Trade unions eyes' been onto this company in several occations. The head office atmosphere is generally tense as result of management by fear. This kind of working environment is far away from a typical Scandinavian work place, where often comfort and equality are highly rated. The result of psychological manipulation makes the staff wander around the corridors pale as ghosts, never sure what to be expected next. Because that's another typical recognition fact of this company: you never know what to expect. Disicions are made very fast, often without proper research and background knowledge. When one walks through that office door in the morning, one never knows what to expect - termination, upgrade, change of plans, crash boom bang. This might sound as exiting and fun - but eventually is just poor management, lacking structure and incapabel long term stable planning. There is no ending of this long list of cons of this company run by ego tripped, psycopathe management. Unfortunately this reflects through all levels of employees.

Explore other reviews about Atos Medical

5.0
9 July 2025
Recommend
CEO approval
Business outlook

Pros

Work life is great balance

Cons

Nothing to add, all was great

2.0
8 May 2025
Recommend
CEO approval
Business outlook

Pros

Fun job to do and people

Cons

Very hard work and stress

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