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      Audicus

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      Audicus reviews

      Misleading sales role- Set back in career - Sales Executive Audicus Employee Review

      1.0
      16 Feb 2023
      Sales executive
      Recommend
      CEO approval
      Business outlook

      Pros

      1)Work from home 2) Health benefits 3)Medical sales resume experience

      Cons

      1)The highest rate of employee turnover I have ever seen. In my year there I saw over 20 AE's come and go on a team of 10 people. Owner sees no value in retaining human capital or focus on employee growth. 2) No 401K or match. 3) CRM is archaic and they use a different platform for everything. Over 7 tools that all could be done with Salesforce if they paid the money. 4)Says "START UP" but does not have any funding and does not give any type of share purchase option 5) UNREALISTIC OTE AND COMPENSATION PLAN 6) No bonus or presidents club for being top performer. 30% of team hits quota due to unrealistic expectations. Overall distrust in lead distribution and blatant manipulation of lead pool throughout the team by management 7)Unqualified management provides unhelpful advice based on metrics that has no correlation to customer engagement or success. Mandatory daily meetings and micro-management. 8) Marketing has no quota and provides leads that have very low conversion rate 9) No opportunity to prospect or go outside of controlled lead flow 10) You have to work weekends to hit minimum quota

      avatar
      Audicus Response
      3y
      Thank you so much for taking the time to leave your feedback. We’re sorry your experience did not meet expectations. While last year was a tumultuous year for many companies with the markets, and unfortunately had a few departures throughout that time. We’re still proud that we were able to grow our sales team by 20% over that time and having 3 promotions within the team. We offer a unique product and thus unique sales environment working directly with the hearing aid user. We have an open door policy for feedback at all levels and encourage team members to bring up any concerns while with us. Also, we provide an anonymous feedback form for those not comfortable bringing it up directly, which is reviewed by leadership. However, we do take this feedback seriously. As we grow as a startup and continue to go through funding, we are committed to making our benefits, tools/resources more robust. We have already consolidated some tech stacks, implemented more tools to support engaging feedback and coaching to sales reps have more constructive 1:1s. We are dedicated to supporting our team so that they can continue to provide amazing support/service to our customers to allow them easier access to hearing care.

      Explore other reviews about Audicus

      5.0
      5 June 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Super strong sense of purpose and mission within the company - A strong team of great people - While Audicus is a later-stage company, there's a lot of opportunity for people to contribute in different ways to drive the business -- this creates nice development opportunities for employees looking to expand their skill sets

      Cons

      - While its been around for over 10 years, it still has a start-up culture ... this is not really a con, but something to be aware of. It's a fast-paced, high-octane environment that may not be a great fit for people used to super-well defined and narrow roles found in large companies.

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      Audicus Response
      10mo
      Thank you for taking the time to share your thoughtful feedback! We’re thrilled to hear that our mission-driven culture and team spirit stood out to you — we take a lot of pride in building a company that’s not only focused on transforming hearing health but also on fostering a supportive and dynamic work environment. It’s great to know that you found opportunities to grow and contribute across the business — that kind of ownership and agility is something we truly value. You also make a fair point about our fast-paced, start-up-style environment. While it may not be for everyone, we believe that this kind of energy keeps us innovative and helps us continue evolving as we scale. We appreciate your perspective and are grateful you were part of the Audicus journey! – The Audicus Team
      1.0
      31 July 2025
      Customer experience team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      The one shining star and silver lining of this company was the friends I made along the way. The close knit friendships I formed that still exist to this day I cherish so dearly and that is the one thing that this company has provided that I will thank them for. Quite literally, they have zero other pros they can offer.

      Cons

      Leadership and C-suite at this company is wildly mismanaged and an absolute nightmare. The sales team is plagued by unrealistic goals and is pushed to make dangerous sales. The customer service team is underpaid, understaffed, and set up to fail, all while expected to reach ridiculous KPIs. There is no HR department to speak of and no interdepartmental accountability to speak of. They love to promise promotions under the guise of additional pay — instead you’re likely to get more work, new responsibilities, new title… but same pay. My advice - stay away.

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      Audicus Response
      10mo
      Thank you for taking the time to share your experience. While we're truly sorry to hear that parts of your time at Audicus didn’t meet expectations, we’re glad that our culture helped you build strong friendships that continue to have a positive impact — that means a lot to us, and we’re happy that it was part of your experience here. We also want to address some of your concerns directly. We’re committed to setting realistic, achievable KPIs across all departments, informed by historical performance and regularly reviewed. Many team members have met or exceeded these goals, and we provide ongoing training and coaching to support their success. We recognize that as a startup, some roles evolve quickly and can come with growing responsibilities. While that pace can be challenging, we aim to ensure that changes in scope are aligned with compensation and career development opportunities — and we’re actively working to improve clarity and transparency around promotions and pay structures. Regarding HR: while we may not have a traditional large HR team, we have dedicated people operations staff and take employee concerns seriously. We maintain an open-door policy and offer multiple ways to share feedback, including both confidential and anonymous channels. Creating a safe, respectful workplace is a priority for us, and we're always working to strengthen support and accountability across the organization. We appreciate your feedback and wish you all the best in your next chapter. – The Audicus Team
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