1. "The reality of working at the ATO"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Australian Taxation Office part-time for more than a year

    Pros

    Excellent remuneration, both for income and super. Strict adherence to all protocols that protect your rights as a worker. Flexible hours as a casual. Respectful, clean, secure and reliable working environment. Practically a biome of an office-scape, you could live and die within the OH&S approved, quality controlled confines of the ATO.

    Cons

    Dull and bureaucratic clerical work full of jargon without much morally or intellectually stimulating substance, but this is as to be expected. Whilst there is much talk about opportunities to branch out in your career at the ATO and in the Australian Public Service in general, much of this is actually quite limited and rhetorical. A lot of workers do 'higher duties' for many years without ever being awarded the concrete status of the APS level position for which they have already proven they are more than qualified. Considering the role of the ATO is to administer government policy, if you are someone who is affected by the knowledge of how policies affect people's everyday lives (basically if you are not an inured zombie) you may struggle with the rigidity of this fundamental job requirement. In this workplace, enforcing policy is necessarily divorced from questioning and changing policy (there is repeated stress on the ATO being 'apolitical') and an inherent quandary (and deliberate tactic) of this is that those who enforce policy to clients are those who are in dialogue with and privy to the policy effects on clients and are therefore most equipped to know the ways it needs to adapt to its audience, however this is decisively refuted as an element of the job. Clients are encouraged by workers to speak to their local member of parliament, to affect policy changes as individuals, despite the qualified aggregation of policy knowledge accrued by workers within the ATO about the client experience. Despite much rhetoric about the ATO wanting its workers to submit suggestions for improvement and innovation, this must undergo the rusty, old process of red tape where you may only see slight changes (that have been heavily modified and diluted) after long periods of time. In light of this fruitless cycle, the job has the potential to turn you into an inured zombie if you weren't already one.

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  1. "Comfortable Company with Equality and Benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Australian Taxation Office

    Pros

    - Equal Opportunity Employer for both men/women - Great leave benefits - Standard working hours - Flexible working hours

    Cons

    - Work load is up and down depending on projects that are happening - Working with some contracting firms used can impact the flexible working arrangement - Career progression is determined by standard apply/interview process - so depends on availability of funding for positions, and resourcing requirements more than whether you're doing a good job

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  2. "Compliance Officer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook

    I worked at Australian Taxation Office

    Pros

    Very flexible hours above average pay high job security industry leader

    Cons

    very slow promotion opportunities age is equivalent to seniority

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