Review Class Tutor - Review Class Tutor BOXFiSH Employee Review

2.0
19 June 2018
Recommend
CEO approval
Business outlook

Pros

Tutors start at $25.hr App is good, when it works

Cons

Company offers $25/hr, over hires, then expects tutors to go down to less then $10/hr on standby Massive overestimation of demand and expansion rate Very poor, confusing written communication with tutors Management won't accept correction of Chenglish, they get rid of those who try

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BOXFiSH Response
7y
We actively encourage tutors to report any mistakes in our over 13,000 unique English lessons available through our APP. Any suggestions are greatly appreciated to improve the quality of English teaching we provide. We would never and have never suspended any teacher for suggesting English corrections. We recently launched a new type of class which offers tutors significant flexibility in when they teach. Unfortunately, based on student demand we had to make a number of changes to make the class sustainable. We’re very sorry you’re unhappy with these changes, and we are constantly working to improve the teaching experience of our tutors. We have been paying tutors on time for years, however, from time to time (including last month) there can be delays. We apologise sincerely for any inconvenience this caused any of our tutors. All tutors who submitted correct bank information have been paid, and any further delays are due to the need to request additional information to ensure payments are made successfully.

Explore other reviews about BOXFiSH

5.0
5 Jan 2023
Recommend
CEO approval
Business outlook

Pros

I would recommend working for this company. It seemed they actually care about their teachers and I wasn't just a number. I enjoyed the structure of the classes as well.

Cons

They closed their classes hoping to restructure and open back up.

4.0
21 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Complete freedom. I have heard HORROR stories from people working with other companies. Stories of having to teach with a bucket next to them in case they had to puke because there are only so many days you can take off in a year. Well, with boxfish you simply log in when you want to teach and leave when you're done. They don't promise a certain number of classes and you don't promise a certain number of hours. It works both ways and I enjoy it. The pay is quite decent. If you get a busy evening, you can expect to make around 15$ an hour. I have heard of teachers getting even more, but I know the opposite is also true, so I'll go with my personal average of about 15/hour. The students. Sure you get the occasional kid whose parents do everything for them, but most of the students are extremely smart and hard working. It's quite inspiring to say the truth.

Cons

They do micromanage a lot, and add new requirements fairly frequently. Since I started working there they have added the following requirements: - TEFL certification - Stand/Tripod for device - Poster in the background I can only assume that they follow their competitors. Another Con is that the "support" team is not always very fast to answer my questions. I've often had to wait an entire day to have a question answered. To their credit, they always do provide an answer and often apologize for their tardiness.

3
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BOXFiSH Response
7y
We thank you for this review. We are glad to know that you enjoy teaching on our platform and we are sure that our students also love taking classes with you. We will continue to work on our teacher support service to make sure that teachers get answers promptly and accurately.
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