Don't let their HR and nicely advertised job description trick you. - Customer Service Executive Booking.com Employee Review

2.0
26 Apr 2016
Recommend
CEO approval
Business outlook

Pros

-Okay pay (However you do work on weekends which booking has to pay extra. It is questionable if money or time is more important for you) -Nice modern office -International environment -Some good benefits like: free lessons, pays up to x amount reserved hotel. -They are most likely number one in business. -If you are planning to have career in tourism or if you need experience I would recommend booking however don't expect a lot from them.

Cons

-Robotic environment with strict code rules. -HR was not transparent about holidays and career opportunities in the company. -Unfairness on taking summer holidays, workers with high seniority would have more privilege getting holidays approved compared to not so special workers. -They ask us to participate on extra team tasks which is more or less impossible as we already are busy with performing the asked work efficiency numbers. -The cons of position is that sometimes the calls were stressful, specially summer time. -Not sure if they see their workers as living beings. Additionally to add: I and no one should complain about the fact that the workers has to work on weekends or some late hour work hours as it is all agreed before signing the contract.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
4d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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