Great place to work in Barcelona - Customer Service Representative Booking.com Employee Review

4.0
25 July 2017
Recommend
CEO approval
Business outlook

Pros

- Nice perks: Free lunch or dinner, snacks, fruits and drinks - Great people, international teams - No seats plan - Only 8 hours per day at work (including 30 minutes to eat) - Freaky Friday once a month, Booking.com organises every month a nice event/party - The job is interesting, you can practice many languages, very international environment - Good location - Very good salary compared to others call center companies in Barcelona

Cons

- The schedules: you are either working early shift or late shift and can ask for a change only after a year in the company and then you are on a guest list.. so it's impossible - Too many calls.. a real call center job! the phone never stops ringing - in order to get a bonus, we need to do every month or every quarter a kind of document named 'values' which is quite a pain..

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
4d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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