Very Frustrated - Rentalcars.com Barcelona - Customer Advisor Booking.com Employee Review

1.0
18 May 2018
Recommend
CEO approval
Business outlook

Pros

Nice people, good location and multicultural atmosphere.

Cons

People are treated like kids, system is terrible, website tries to fool customers - very dishonest business, compliance on the phone is strict, while in the website is okay. A lot of pressure to keep on strict schedules, short breaks and no room to manage your time. Awful company overall.

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Booking.com Response
8y
Hi and thanks for your review. I can't be sure but this does look very much like a repeat review from one that was posted 23rd April, which I responded to yesterday. I can assure you that as a management team we welcome feedback of all types as that is the only way we will become the truly amazing place to work that we aspire to be. We are working very closely with the management team in Barcelona, holding listening sessions with colleagues and taking on board. As I said in reply to the last review a real demonstration of us listening is the change to the working pattern that was referred to there. Please don't continue being frustrated, I'd be very happy to talk to you to discuss your concerns - kind regards Ryan

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5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
5d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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