Customer Service Specialist - Customer Service Specialist Booking.com Employee Review

2.0
20 June 2018
Recommend
CEO approval
Business outlook

Pros

Colleagues (except the team leads), office environment

Cons

Unqualified and limited management who do not care about your performing skills but judging you by their own shortcomings, which makes you feel bad. Always putting pressure regarding KPI‘s, overtime is expected but not paid and if you are a minute late because the public transportation is striking or the elevators in the building are broken, and you are not able to attend the office on time, they’d never be generous or understanding with you and most likely kick you out! Be careful with that company. Nobody is caring about you not even the team leads.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
5d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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