Good insurance, but serious ethical concerns and poor support - Therapist Brightside Health Employee Review

I highly recommend this company as its been a positive experience working here. The pay is competitive and the scheduling is very flexible. They support a healthy work/life balance. I also feel that the platform is very user friendly.

The pay schedule is once a month which can be difficult. And although I have not had trouble reaching support I have had complaints from clients that support doesnt respond promptly to their inquiries or concerns.

Brightside offers a platform for telehealth services that are straightforward and organized so the provider (you) can do what you enjoy the most! The compensation is consistent, at a flat rate, and on the higher end compared to other telehealth companies. Providers can consult with clinic advisors as needed, and the services are all available on the platform (no need for additional EMR systems, etc). The clients are added to your caseload as often as you like and usually within 1-2 weeks of opening your schedule.

Brightside requires a minimum number of times available each week, and this is somewhat confining for a contracted provider. The leadership seems to have difficulty listening to and implementing feedback from providers when it comes to nuances within each state's requirements, limiting paperwork according to administrative burden on the provider, and respecting that the position is by contract (not W-2). Policies can come across as punitive, at times. There is a minimal sense of connection with other employees as everyone works remotely across time-zones. The nurse practitioners do not usually respond when therapists try to collaborate with them on a mutual client.