You get what you put into it - Member Service Associate CDS Administrators Employee Review

CDS is willing to hire and train people from all backgrounds. CDS promotes from within based on work ethic rather than hiring managers from outside. Managers rise from the ranks and know how to do what they ask you to do. Company tries to make people feel special with fun celebrations, lunch for teams or the whole office, holiday party and bonuses. Colleagues are friendly and encourage one another, not a cut throat place ever.

Downtown office has T or busses but parking is sometime expensive, South Side office has free parking. This is a customer service company, sometimes the calls can be trying

I had the chance to do work with kind people.

Training was inconsistent and incomplete. I was expected to use tools that were never properly introduced — some only shown to me after the fact. I asked multiple times for feedback and opportunities to review my work, but my manager never followed through. It felt like I was left to figure things out on my own. In my first review, a senior leader told me my calls were “too friendly,” even though the company promotes “white glove service.” I also received feedback that the way I sat looked unprofessional. What wasn’t asked is why — and the reason was medical. That moment was disappointing and felt unnecessarily personal. It became clear I wasn’t being given a fair chance. I felt written off early on, and the lack of meaningful training or support reflected that. When bias, even subtle, guides leadership decisions, it impacts more than just performance — it affects confidence and morale. Compensation is barely a livable wage. Feedback varies depending on who you are. Gossip behind closed doors hurts trust, and HR feels more like enforcement than support. I hope the company takes a serious look at how it treats its people — because words like “support” and “growth” don’t mean much when the experience doesn’t match.