Centrelink - Service Officer | Glassdoor.com.au
  1. Helpful (1)

    "Service Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brisbane
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Centrelink full-time for more than 8 years

    Pros

    Pay ok once you get to the top of your pay band.

    Cons

    Micromanagement of staff to the point of causing mental illness issues, old systems that are poor and new systems that are worse with more issues. Career progression if you are friends with the right people and a lot of sucking up. No job security , future looks bleak as giving jobs to casuals and full time staff spend time fixing the casuals mistakes or apologising for casuals wrong information given out. ICT... barely exists no IT local help just admin staff who were phone staff giving it a go. No option to choose your work as not all staff like processing claims in a dinosaur system and enjoyed help customers on the phones. Sites are shrinking , people leaving and not being replaced.

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    Advice to Management

    Sites need faster network, staff aren’t slowing the organisation down is the over complicated old systems that don’t work. Simply the systems, it should not take 15 min to change an address, ridiculous over complicated. Employee full time staff, this country needs stability and makes it harder for Australians to get home loans if everyone is casual.

    Centrelink2019-06-12

Other Employee Reviews

  1. "Great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Centrelink full-time

    Pros

    Lots of opportunities for advancement. Stable employment. Equal opportunity employer. Very fair wages. Varied options for career path. Manage your own career.

    Cons

    Large amount of staff australia wide, can be competitive and hard to get noticed.

    Advice to Management

    Nothing i can think of

    Centrelink2019-03-19
  2. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader 
    Recommends
    Positive Outlook

    I worked at Centrelink full-time for more than 8 years

    Pros

    Help many people through difficulties

    Cons

    Customer aggression but supportive managers

    Centrelink2019-09-01

Discover more reviews about Centrelink.