ChaseSource - customer service | Glassdoor.com.au

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There are newer employer reviews for ChaseSource
There are newer employer reviews for ChaseSource

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"customer service"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Austin, TX (US)
Former Employee - Customer Service Representative in Austin, TX (US)
Doesn't Recommend
No opinion of CEO

Pros

very young people you work with
easy to get hired
bonus $$ for being bilingual
good training week where you learn about the company, product, and know your co-workers
you get your own cubicle

Cons

they don't tolerate tardiness and very strict with break-time if you over a second they'll get back at you
Too many rules. Changes on how to do things happen every week
stressful job because of rude customers and the pressure to make your quote
supervisors are always on the look out for mistakes you might make. This adds more stress to the job.
very high turn over rate

Advice to Management

create a nicer environment. ask employees opinions

Other Employee Reviews for ChaseSource

  1. "Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Case Manager in Houston, TX (US)
    Former Contractor - Case Manager in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ChaseSource as a contractor (Less than a year)

    Pros

    Great place to work and weekly pay.

    Cons

    Not many jobs to pick from

    Advice to Management

    Add more jobs web page.


  2. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX (US)
    Former Employee - Customer Service Representative in Austin, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ChaseSource full-time (More than a year)

    Pros

    - got hired very fast (since the turnover is very high, no wonder why)

    Cons

    - Recruiter are not organized, not very respectful
    - got wrong income information, after my 3rd day in class the company explained, how the agents get paid (ChaseSource is hiring you with $ 12.00 pay per hour, they are not telling you that is just for the first 90 days, after that you pay might get down to $ 10.00 based on your AHT etc. ) Also you sign your contract with working hours 8-5, but the company you work for changes their schedule depends on their needs

    Advice to Management

    - Recruiter should be honest and have all the important information upfront
    - Recruiter should be respectful

There are newer employer reviews for ChaseSource
There are newer employer reviews for ChaseSource

See Most Recent

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