Cloudreach - Hyper growing into irrelevance | Glassdoor.com.au
  1. Helpful (36)

    "Hyper growing into irrelevance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    My cons section reads as a catty (but fair) review – so here’s the things I’ve appreciated at my time at Cloudreach: • Above anything else is the social aspect. I’ve built some strong friendships with fun people, who I will always stay in touch with when we all leave. • I’ve operated with complete autonomy and carved out niches for myself with clients. • Kickoffs used to be great and extravagant. • If you want... to learn, the onus is on you, and you can, with relative ease, go to conferences, do certifications etc. In addition, some people in senior positions are genuinely trying to fix the problems with the company. Managers are going through some training (although this doesn’t make up for lack of experience), Sales are being taught more tactics etc. In the future things may improve – but there’s no tangible incentive for an individual to stick it out and wait indefinitely.

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    Cons

    I joined Cloudreach with the promise that the company was rife with opportunities, was growing organically (for the most part) and would provide me with a breadth of experience with the latest cloud technologies. Unfortunately, the reality that myself and many others experienced was the inverse. To understand the problems with the company, it’s best to look at what’s changed: • In 2017 Blackstone purchased... Cloudreach for an undisclosed sum. Internally, this was marketed as a fantastic opportunity to accelerate the company’s growth, provide a wealth of external expertise/partnerships and provide stability. • To achieve the ROI in the timeframe required by Blackstone, ultimately the organisation had to change. The CEO was replaced, and diversification into more service-based offerings was ramped up, to improve cash flow liquidity, and eventually provide economies-of-scale. The result of the new direction has led to a lack of focus on what caused Cloudreach to grow in the first place – happy people -> happy customers. There used to be a strong emphasis on hiring high-quality, aspirational people, which in turn led to better projects, and more people wanting to join and work with like-minded individuals. The company has instead matured into a Microsoft-esque heavy sales/marketing and back-office-driven organisation, where sales teams have, at best, the technological understanding of how to turn on a television. This has led to “scraps” of clients being picked up, with uninspiring projects being available as a result. This eventually resulted in dire financial performance and the leadership team (or as they prefer to be known, “Executive Council”) pushing more sales targets down peoples’ throats, without actually engaging with the worker bees to understand the real long-term cost of going after low-quality opportunities. If you’re looking at the vast number of job-openings and wondering “are they growing amazingly well?” or “are they merely backfilling leavers?” the answer lies somewhere in the middle. With regards to growth – yes, the company is growing inorganically. Money is being thrown at hiring anyone who will apply – especially at junior levels. What you will receive (with some exceptions) is awful line management and some trendy perks, such as snacks in the office – somewhat useful as you’ll be sitting on the bench waiting for a project. If you must apply, I would advise spending an hour with your potential manager to ascertain if they can inspire you, and you can trust them.

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    Advice to Management

    For the love of all things holy, replace the middle management, especially those who have had masses of negative feedback. They are a cancer, and are fantastic at eroding employee morale. A lot do not have the experience whether in a technical capacity or in a "soft-skills" capacity, and manager training cannot fix this. Stop listening and not "hearing" what we say. Yes, being reactive and applying change is... hard - but understand that your front office is your consultants - we are with your clients every single day. We have insights into what types of work is attractive to employees, gain candid feedback about the Cloudreach experience etc. Stop writing fake reviews on Glassdor, lying and misselling the company to your future employees. It runs thin very quickly. I know so many people who have quit within months because of this. Pay market rate, and do it now. Not in over a year's time because it suits your fiscal years and Workday implementation. For consultants, we don't care so much about having a nice office if we're never in it. You need to attract and RETAIN high-quality talent again if you're to have any hope of keeping clients. If you have consultants who understand your customers, understand the industry, and can see gaps, you will be able to fund this by getting rid of needless administrators.

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    Cloudreach2019-06-14

    Cloudreach Response

    June 28, 2019Chief People Officer

    Thank you for your review. We value all feedback as we are continually seeking ways to improve. We appreciate a number of things you have raised here, and equally we wanted to address a couple of them. On the one hand, we are delighted to hear you have built strong friendships and gained valuable development experiences during your time at Cloudreach. A focus on our people, creating moments to connect with your fellow Cloudreachers, continuous learning opportunities have always been at the heart of our Cloudreach values and culture. We have been (and are) experiencing an incredible level of growth since we were founded, and this is set to continue in the future. To set us up for success, we’ve been pivoting in many areas. We appreciate at times that this may have felt unsettling and may have impacted some of the work you do day-to-day. We believe there is a bright future ahead and many exciting opportunities on the horizon. In terms of our trendy perks and nice offices not being enough to meet the needs of our consultants on the road, we hear you! We are very proud of our office spaces and comfortable work environments but we agree that first and foremost it is about how we service and solve problems for our Customers, and that our Cloudreachers want rewarding projects with industry impact as well as a broader suite of personalised benefits. Earlier in the year we clarified Our Cloudy deal which aims to meet the following elements - base your total compensation on the skills, knowledge and behaviours you bring to Cloudreach; aspire to provide flexible benefits, enabling you to achieve a work-life balance that helps you thrive; provide constant opportunities to take on new roles and grow with Cloudreach, as well as training, coaching and continuous feedback to boost your expertise and give you career-enhancing skills give you the opportunity to make a personal impact and deliver results that help grow our business and make a difference to our customers, our community and your colleagues We are building foundations to support this relating to people, processes, organisational design and functional aspects. This journey is heading in the right direction, however we appreciate this transformation has a ripple effect and going through growth means friction. We take everyone's feedback very seriously, discuss it at the most senior level and use it to keep improving and building momentum. We ask our people for feedback in all our internal communication mechanisms. We encourage you to share your thoughts, struggles and constructive feedback with us internally. Together, we shape the future. We will take your feedback onboard and use it to refine and focus our approach.

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  1. Helpful (33)

    "Poor leadership makes for a toxic work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cloudreach full-time for more than 3 years

    Pros

    Since it used to be a tech start-up, there are still some remains of that culture - cool office spaces, some good internal systems (Gmail, Slack etc), and a few really awesome people left. Opportunity to buy into shares in the business for a chosen few individuals which does make you feel you have an extra stake and the potential to make some money. If you are in a role with a distributed team, depending on... your responsibilities you might get the opportunity to travel globally and visit different offices. Generally pleasant colleagues day to day and homely feel in local offices with competitions and activities (Movie Nights, Bake Off etc).

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    Cons

    Unfortunately, as the saying goes "people don't leave companies, they leave leaders". Many, many of the very best people who made Cloudreach what it was have either left or been driven out by new management who do not like being challenged on their approach. Having worked at Cloudreach for many years, I've seen plenty of change and the tolerance for change has always been high. Attrition is particularly high of... late because the beliefs and values of the top tier of leadership at Cloudreach has permeated throughout the whole business, and the effect has been quite toxic. Perhaps it's just a natural part of being owned by a Private Equity business, but many of the positive things about the company are only remains of the old business under the old management, and even they are slowly being removed or eroded. The current leadership team's ways of working couldn't be further removed from the culture that once made the company such a special place to work. Cloudreach was founded on genuine respect for people (whatever your seniority or role), a belief that people should be treated well, and that one should earn rather than demand respect and obedience. You will hear plenty of management buzzwords: "diversity", "people-centric", "growth", "respect", "transparency". Repetition is powerful (as politicians know!), and for new starters I'm sure it does seem genuine, but for anybody who's been at the company any length of time you will see that these words are not backed up by actions or in fact real belief by the executives using them. I saw this first hand many times - at many live Q+As, I heard leadership tell outright lies about facts and figures to mislead people into holding a certain opinion. Another good example is that taking holiday is frowned upon (although never publicly verbalised), and whisperings of disapproval behind people's back to their managers means many people are paranoid about taking much needed time off. I am not saying it is an awful place to work. If you came from a traditional consultancy background it would probably seem great (as many newer people on Glassdoor attest) - because of its remaining legacy start-up elements. However, if you are looking to be in a company of true top performers, have your opinion valued and really fast track your career, then this is not the place for you any longer.

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    Advice to Management

    The best way to get people to do what you want them to do is to inspire them and make them want to succeed for you. Shouting, belittling, demanding, humiliating, badmouthing people to others, lying about what or why you're doing certain things... these tactics produce a toxic work environment and you're seeing the result in all the bad reviews on this site. People will follow your example. If even the CEO of the... business treats people this way, how can you expect to have a decent working culture? It probably feels like it's too late to change the habits of a lifetime, but there is always time if you genuinely want to.

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    Cloudreach2019-09-16
  2. Helpful (6)

    "It's a challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Cloud Architect in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    Great team members with lots of knowledge and willing to help each other succeed. Good Family/Life balance.

    Cons

    Management not following up with the promises they make when they hired you. Insurance isn't very good and other benefits are less than other consulting companies in the area. Management is not effective and company is slowly missing the mark of expectations of employees.

    Advice to Management

    Follow up with promises made to employees and to the customers. While controlling expenses is always a business concern doing that at the expense of your employees isn't looking at the long run and costing you employees. Listen to recommendation that employees provide and act on them, vs listening to asking for suggestions and never following up on them.

    Cloudreach2019-10-13

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