9 employees out in 2 months - Customer Service Comfort Works Employee Review

I want to thank you for taking the time to give us your feedback. We are not used to receiving one-star reviews so we are not happy that your experience working here has been unsatisfactory and it means that in your case, we have failed somewhere along the line. You are correct- there has been a sudden influx of people departing the company. Growing from an 8 man "family-run" startup to a 40 person "performance-based team" with a daring vision in 3 months is like building a car while driving it - in the dark - while the road is on fire. While some people rallied around the mission to disrupt and innovate - some have decided that this may not be the right fit/place for them- and that's OK! Upward mobility and transparency is a key focus for us, and we are working on how to better inform employees on career trajectory and what it takes to get promoted/advance at CW. We're committed to rolling out training programs that will help our managers and team to grow to be the best leaders/specialist they can be. We also have some openings for more senior members to help us gain experience in scaling, but I do stand behind the people here who add a lot of value and bringing us all to the next mile. The best objective testimonial to the product and our amazing team success (besides some growing pains) is our customer happiness, success, repeat buyers and facebook/google reviews. All in, I'm sorry we let you down. We are taking your feedback and addressing all the places we missed in delivering a great experience for you ... Thank you for all that you do and best of luck in your future endeavors. With Gratitude Rachel Yeng Co-Founder