Pros
I did not experience any Pro's other than some engineers we're really great, kind people.
Cons
Possibly one of the worst working environments I have ever seen, many other engineers agreed with this. - Equipment is lacklustre and it's very difficult to do your job to a good standard, being an IT engineer providing remote support you need a PC that has good specs, we were working on second hand re-imaged old client dual core machines that were definitely not up to the standard, along with poor chairs and poor headsets for the phone systems. - The management there clearly do not have any IT intellect and its hard to work with them. - There is a revolving door policy there, during my time we saw plenty of engineers come and go over a number of months, it was quick to see everyone have the same kind of opinion on the place. - Management have their staff 'favourites' this is very clear to see when jobs are handed out to engineers and engineers are chosen to visit client sites. The escalation process for support ticket is a shambles. - Do not expect to grow positions within this company, you could deal with 40-50 issues a day and they still wouldn't even compliment you on doing a great job for their company. - Expect to spend most of your day answering phone calls, kind of like a call centre from 7:30am-4:30pm/9:00am till 5:30pm all day. The management run a very strict regiment on the small breaks you take and will always be watching you within the phone clocking system. Expect meetings if you are 1/2 mins late back clocking into their phone system. - Should you leave the company do not expect any kind of references from them. - Expect to be micro-managed throughout your whole day, questions are asked all the time on why you are doing certain things. Like I said above the escalation process is a complete shambles for a remote support company.