Minimum production goals a bit high for most average typists to maintain. At only 20 hours a week, I started flaring with carpal tunnel way before hitting their minimum production goals to start receiving raises. Some indication it has changed since then, but they also provided very little leeway for shift break / lunch breaks - if going to the bathroom took longer than 5 minutes, you were automatically clocked out for a 15-minute time period, having to then work longer to cover your minimum work time agreed to that day.