3.0
6 June 2026
Former employee, more than 1 year
North Las Vegas, NV
Recommend
CEO approval
Business outlook
Pros
Good benefits, sometimes free food, equipment provided
Cons
Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.