Stressful and poorly run. - Mental Health Support Worker Cygnet Employee Review

1.0
17 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Working in mental health can be amazing and rewarding and the best parts of the job are the reward of making a difference in a service users life, helping them through their journey and working with dedicated ward staff that keep doing their best advocating for the service users despite the odds. There is no typical day, in one shift you can be comforting someone as they tell you their tragic story then taking a trip to the seaside. You help people learn or relearn life skills such as cooking or visiting a supermarket and you sit and listen and help someone through their crisis. There are some extremely hard working and dedicated staff that are very supportive of each other and try their best for the service users. There are decent staff benefits, such as health insurance plans, and there is a fee meal service.

Cons

The worst part is to be with someone in such distress and loss of control it is necessary to use restraint. Restraining is horrible and distressing for the staff involved as well as the service user. The down sides are numerous and a lack of funding in mental health services is making the job unbearable and having a negative impact on the mental health of staff. Hours are long, breaks are often missed so can be working 12+ hours straight. Breaks are not paid and it is hard and often impossible to be compensated for missed breaks. Staffing is minimum making the wards dangerous and level of care low. Verbal and/or physical assaults on staff is a daily occurrence. Higher management do not seem to care for ward staff wellbeing. The company seemingly puts profits above care. Service users do not get the quality of care they deserve. Hard working staff are not rewarded. Ward staff moral is very low and staff turnover is high. The wards are in need of major maintenance with cracks in plaster and holes in walls as well as mice found in service users bedrooms. If a friend or family member had to be a mental health in patient I would not want them at a Cygnet hospital. There is a horrible bullying culture between staff and hard work is not rewarded. Generally hard working staff who care about the service users and speak up when something is wrong are treated with malice by the management and pushed out of the company.

avatar
Cygnet Response
7y
Hi, Sorry to hear about your poor experience with us recently but thank you for providing such thorough feedback. Obviously, we're keen to improve on any failings - could we speak to you, in confidence, to find out more details? If could you send your contact details to review@cygnethealth.co.uk - one of our team will get back to you ASAP

Explore other reviews about Cygnet

4.0
22 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Good working conditions. Career advancement. Supportive staffs

Cons

Always short-staffed. Low/Poor staff welfare package

avatar
Cygnet Response
3y
Thank you for leaving a review of your time with Cygnet. We are pleased to read that you found your colleagues supportive and that working conditions were good. We will forward all your feedback on to our HR team. All the best in your future career.
1.0
1 June 2024
Recommend
CEO approval
Business outlook

Pros

Salary was good, raises kept me happy.

Cons

Understaffed like crazy! I was constantly running around like a headless chicken trying to keep up with everyone's needs. You never had enough time to actually connect with the people you were supposed to be helping.

avatar
Cygnet Response
1y
Thank you for taking the time to leave a review of your time at Cygnet. We're sorry to read that you had a negative experience. It would be greatly appreciated if you can contact us directly with more information, including the service you worked at so we can look into the issues you have raised in more detail. You can contact our Freedom to Speak Up team by emailing them at Freedom2SpeakUp@cygnethealth.co.uk Kind regards, Cygnet.
See reviews by: Helpful|Rating|Date|All