Awful - Customer Service Representative DHL Employee Review

1.0
9 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Parts of DHL I’m told are very good. Ryton on Dunsmore CS isn’t one of them

Cons

No leadership No communication Poor structure and general service by this part of DHL

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DHL Response
4y
Dear colleague, Thank you for reaching out and leaving your impression of DHL here on Glassdoor. We are sorry to see that your experience with us has not been as good as you expected. Although we cannot go into details here, because we lack information of your situations and your site, we would like to encourage you to reach out to you HR department and leadership team to give them all the constructive criticism and feedback you have. We are certain our colleagues there will have an open ear for you and help you with your challenges. We hope that everything gets resolved in a timely manner and that you will remain part of our Big Yellow Family. All the best to you and your loved ones, Your DHL Team

Explore other reviews about DHL

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

good job friendly people easy money

Cons

weirdo old men bothering you but that’s about it

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DHL Response
6d
Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
4.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible and Really Great Pay

Cons

On your feet for extended periods of time

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