A promising product, but incompetent, top-heavy leadership and office politics ruin it - Engineer Docusign Employee Review

1.0
1 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Smart people on the ground. A nice view from the office. Reasonably good life balance for some. A decent stop along the way if you're not looking for career growth.

Cons

I would not recommend DocuSign for anyone not already friendly with the leadership (Director or above), unless you are ready to play some very cutthroat office politics to get into that position. Delivering value for the company and making awesome contributions are straight up not valued (or, often, even noticed) here. The company currently has far too many Director. C-level and VP employees soaking up all the credit and rewards, but either contributing very little or (in many cases) negative value to the company. You will be fed some line about loading up the top of the company so it can be built downwards, but none of that has happened in the last 2+ years. The people on the ground actually creating value are kept down (with below-market compensation and benefits) so friends can be brought in to reap the rewards at the top. If you can navigate a treacherous political landscape to get yourself into the buddy circle, or are there already, Docusign is great. But if you want to do actual work and be valued for it, look somewhere else. If you do decide to come in (the business outlook would stay positive for the near future regardless of what the leadership does due to the market position and lack of serious competition), make sure at least 50% of your time and effort is spent playing politics. Any time spent on other work will be wasted otherwise.

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Docusign Response
10y
Thank you for your comments and your candor. We review all feedback that comes through and appreciate it. We have an amazing product and business, and we are focused on building an amazing company where everyone can do their best work. There are growing pains for sure. However, if we sort out the friction points together, we believe we can get there. If you ever want to discuss your insights on how to drive change, please let me know. I’m happy to listen, and I will buy the coffee. Thanks, Michael Erisman, Global HR Business Partners.

Explore other reviews about Docusign

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
6d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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