Ernst & Young Global Shared Services (GTH) - Outsourced Audit Call Center [CPA/CA Beware] - Senior Assurance EY Employee Review

2.0
28 July 2013
Recommend
CEO approval
Business outlook

Pros

1. Amazing Leave policy - You can take all the leaves you want and never apply, no one questions you 2. People friendly organization 3 Pool table, TT table and lot of other recreational activities 4 Exposure to EY's audit methodology - If not in-depth, at least a trailer 5 Compensation is slightly better than Indian practice (CA Firms) but still much lower than the competitors in the field i.e other outsourced audit call centers in hyderabad and bangalore 6 A nice little pub underneath the office (Indi Joes) 7 Top management is easily approachable (most of the time they don't really have much to do and wander around next to the pantry, waiting for someone to strike a conversation) 8 Nice chicks !!

Cons

1. Leftover audit : It's not really Audit, so stop calling it that .. it's audit support, which basically means that you do the worst section of the audit which the americans and europeans are too lazy to do. 2. Lack of Training : They claim to be auditing US clients but never bother training anyone in US GAAP or IFRS. 3. Inactive management : The management, and by management I mean audit managers to directors never get involved in the actual audit. All they do is monitor Budgeted hours v/s actual hours (the famous B2A) and ofcourse go on fancy trips abroad to get more hours ( Oh yes ! the almighty hours, thats all the senior management care about). Serious word of advice, GET TECHNICAL .. you don't have a right to call yourself a manager just as much as we don't have the right to call ourselves audit seniors. 4. The work is primarily get done through Staffs ... the work of an audit senior is just to review and send across to the US counterparts. Neither the staffs nor the senior is involved in audit planning or get any kind of client interaction. The only thing they get is a mail from the onshore saying this is what we want you to do and here's how you do (Instruction based work) 5. Very little exposure to any kind of GAAPs, including indian accounting standards. One year in this place and you will definitely forget your golden rules, let alone accounting standards. 6. The title of this section explains exactly what EY GSS actually does to an Indian Chartered accountant or a US CPA ... "CONS" .. This is not really audit, so stop giving that picture when you hire CAs .. be honest there are lot of desperate CAs out there who would do this kind of a job in exchange of good money (Luckily I wasn't one of them) 7. Horrible coffee !! 8. Somehow Accent precedes technical knowledge in this place (Go figure!) 9. A lot of unwanted politics between qualified & non-qualified Seniors ... Oh yes! they do have a concept of non-qualified seniors .. although some of them are quite strong technically, however most of them are guys who just got there by Li cking the right places of the right people. If you lick hard enough, you may even become an Assistant Manager someday and be there for the rest of your life !! 10. Poor rotation policy to both india and abroad .

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Pros

1. You will have a very hard time not falling in love with every single person you meet there. 2. Seriously, you will meet your soul mate(s) there. 3. Prestigious and looks great on the resume. 4. Your brain will grow a thousand times more powerful. 5. Forces you to conquer your fear of public speaking. 6. Fun team bonding and lifelong friends. 7. Stepping stone to high paying jobs. 8. Helps you work on perfecting your charm. You will learn from the most charming people how to really get people to like you. 9. HR really cares. 10. Big support network (IT, creative services, etc.). 11. Teaches you to be calm and in control.

Cons

OK, I'm going to be discussing all the taboo things, and there are a lot of them. In spite of these cons, I still admit it's worth a five star rating. 1. High performers are "designated" (you have very little control over your rating) by the partner group (can be a pro if you get selected. Seriously, I have worked with some of the supposed "fives" and they are not any different than my threes and fours. 2. Quality is extremely low. Sometimes I felt like I was working at McDonalds and not a professional services firm. The emphasis is on getting through work as fast as possible and expectations for quality are not realistic. 3. EY has a very hard time firing bad employees. If you get stuck with one it can be a nightmare. 4. EY has a heavy emphasis on wasting time. For example, there are lots and lots of checklists which have no value that you have to fill out. Also, they wasted money and time on creating "Canvas" which is literally slower and more awkward than the previous workspace tool, GAMX. There is a heavy emphasis on "reinventing the wheel" and fixing problems that aren't broken with even worse solutions. Instead of wasting money on useless tools, that money could have been spent on your employees in the form of compensation. Like I said, EY is really focused on attempting to look as though value is being created when in fact it is not. 5. Lots of meetings. Appearances are very important. 6. Employees on global 360 accounts get better treatment. 7. Some employees (executives mostly) tend to overemphasize how important this work is. Let's face it, if it was really glorious work then we would have action figures. 8. Looks are very important. Seriously, if you are a girl, you will get promoted based on how hot you are (the quality of your work is largely unimportant). If you are a guy, you are treated a little better but there is still a sexist undercurrent in the environment. This is advice you won't get from HR obviously, but that doesn't mean it isn't true. 8. You will be forced to eat hours. 9. Your ethical compass will start to get weaker. 10. You will get a little cynical. 11. Lots of driving and travel. 12. "Family men" and married couples with children are more likely to be promoted. If you want to be a partner, you have to be married (few exceptions). 13. You will work on vacations. 14. Loss of relationships with family and friends. 15. Some backstabbing and credit-stealing (but not very common). 16. Comp is below market but that's to be expected. 17. Employee retention is not something management is interested in. This makes you replaceable and expendable (yes even as a manager, unless you have been "designated" as a high performer by the partner group).

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