Good working environment - Support Coordinator Encore Estate Management Employee Review

Positives (as experienced or observed): •⁠ ⁠Great experience — An excellent place to start if you’re new to property management or looking for your first office-based role. •⁠ ⁠Beautiful location — The Cambridge office is set in a very attractive area. •⁠ ⁠Strong people development — Helps you build solid customer-service and interpersonal skills. •⁠ ⁠Team events — Regular opportunities to connect with colleagues. •⁠ ⁠Work-from-home options — You’ll receive a WFH schedule; depending on your team, you may be able to work from home up to two days per week. •⁠ ⁠Excellent team-bonding activities — Thoughtfully planned events encourage collaboration and help bring together colleagues who might not normally interact, strengthening relationships across the team.

Negatives (as experienced or observed): •⁠ ⁠Concerns about workplace culture — Some staff have shared that certain interactions felt uncomfortable or could be perceived as bullying. •⁠ ⁠Promotion limitations — While development opportunities exist, progression depends on role availability and passing required exams. •⁠ ⁠Wage progression constraints — Pay increases are largely tied to promotions; even after passing exams, salaries may remain capped without a role change. •⁠ ⁠Unprofessional behaviour from senior staff — There have been occasions where senior team members were seen raising their voices at staff when issues arose or mistakes were made. •⁠ ⁠Challenging parking arrangements — Only one designated parking day per week is provided. Otherwise, travel often relies on the park-and-ride system or cycling for local staff. •⁠ ⁠Perceived favouritism in progression — Over several years, some team members observed colleagues leaving for property manager roles or higher pay elsewhere, creating a sense that internal advancement wasn’t always applied consistently despite having passed their property management exams and completing their personal development plans.

Good working environment but that is down to if you get along with your onsite team

Lack of holiday entitlement for operational staff