Pros
if you need a job this is for you. there's really no pros to this csr position. your are pretty much stuck with no room for advancement. 1 PRO- you meet some very nice accounts that actually make your day at work enjoyable. co-workers at the lab
Cons
HORRIBLE COMMUNICATION UPPER MANAGEMENT NEEDS TO TAKE THE TIME TO GET TO KNOW THE EMPLOYEES. BENEFITS ARE TOO EXPENSIVE YOU CAN NOT LEARN ABOUT A NEW PRODUCT IN 24 HRS AND GET A MYSTERY CALL AS WELL. MAKES NO SENSE. YOU CAN'T BE TOO COMFORTABLE WITH ONE THING WITH THIS COMPANY THINGS CONSTANTLY CHANGE . REQUESTING TIME OFF IS A PAIN. NO MORE THAN 6 IN THE ENTIRE CC IS RIDICULOUS. SHOULD BE PER LAB HOW EVER WHEN THE(CCC) TOOK OVER IT WAS A MESS. THE LAB AND ESSILOR CCC ARE NOT ON THE SAME PAGE. THAT LEAVES REPS IN A WHAT TO DO CASE ,BECAUSE, LAB MANAGEMENT SAYS DO IT THIS WAY AND CCC MANAGEMENT SAYS DO IT ANOTHER WAY. ESSILOR NEED STRUCTURE AND ORGANIZATION. THIS COMPANY IS A MESS. IT'S UNFAIR AND UNORGANIZED.