Toxic environment punishes reporting of racism - Kitchen Staff Family Express Employee Review

1.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

They seem outwardly friendly but retaliate against employees for reporting racism

Cons

Punish you for reporting racist coworkers to HR, then force you into part time so they don't have to pay you your vacation time

Explore other reviews about Family Express

5.0
10 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Great culture Reasonably competitive in pay

Cons

Vacation time growth is slow

2.0
7 Sept 2025
Recommend
CEO approval
Business outlook

Pros

This place can be a stepping stone for people looking to change careers, since a lot of employees come in without any experience in their roles. There are also some really great coworkers who care about their work and try to help each other out, but sadly they’re usually not the ones getting recognized and often end up leaving.

Cons

Job responsibilities are always changing, and people’s titles usually don’t match what they actually do. Restructuring because of understaffing creates a lot of confusion. Leadership is unprofessional and even abusive, with anger outbursts and sudden firings or demotions. The culture is tense, and you can visibly see everyone how on edge, unhappy, and exhausted everyone is. On top of that, the hours are long, there’s no PTO, and the pay is very low, so it’s hard to see this as a place to stay long-term.

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