Would not recommend - Customer Operations Analyst Forma.ai Employee Review

1.0
10 June 2025
Recommend
CEO approval
Business outlook

Pros

Good salary You get to work on high impact projects

Cons

Work overload- most analysts are overworked and tend to work till late into the night (till 2am). And you're expected to handle high impact high pressure tasks alone, without any clear direction, even as a fresher. The upper management is terrible, and there is absolutely no direction or a clear structure. You're expected to go above and beyond and work on items well out of your job description.

Explore other reviews about Forma.ai

5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Building game-changing sales operations technology used by global Fortune 500 enterprises

Cons

Fast-paced environment that is not for everyone

4.0
7 June 2024
Recommend
CEO approval
Business outlook

Pros

Strong story and value proposition; aimed at the right target to improve a software domain filled with indistinguishable incumbents Flat hierarchy with opportunities to collaborate across teams and deliver real impact, both internally and with customers Culture of trust; delegation of ownership, not tasks Effectively a fully remote company with flexible work arrangements Strong marketing team and company voice on digital channels Competitive pay

Cons

GTM challenges, difficulty positioning, and sales org churn; trending in a better direction with recent changes Sales-led; product is a feature team, not enabled to understand and solve the core challenges of customers Customer delivery model is dependent on individual contributors (i.e., the "hero model") Culture and work environment is highly team-specific No 401k for US employees

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