6y
I'm sorry that you felt this way and that the fit wasn’t right. For others reading this review, I wanted to add some context and additional information on the specific issues you raise:
- Feedback process: When you join FI you are allocated a Coach whose job it is to help you interpret feedback, form an action plan and measure your progression. You then get three forms of feedback (1) informal on the job feedback (2) project feedback, done at the end of a project, or at regular intervals in longer ones. (3) 360 feedback done every six months. As CEO, I am also included in the feedback process and receive anonymous feedback from every employee during the 360 process. All feedback is recorded in our tool, Lattice, and the team of coaches meet regularly to discuss issues and calibrate how they rate performance. No feedback system is perfect, but we’re trying hard to make ours as good as possible. The coaches are also a channel for upwards feedback where the employee might not feel comfortable approaching senior management themselves.
<b> - Channels to management/ HR: We’ve recently made sure that the channels are now clear to everyone in the company and have launched a tool (Notion) which contains all of our HR policies and the appropriate channel for different situations. We have the following channels: (a) your coach to raise all day-to-day issues; (b) our operations lead, to channel things to me confidentially; (c) me!; (d) our chairman for serious issues or if they were to affect me. The company is not big, so even if these channels are not right for some reason, there are always others who will help to make sure your issue is heard.
- Workplace mental health: I am deeply saddened by this comment as it’s something we have taken extremely seriously. Obviously we cannot advertise interventions we have taken, but we are extremely supportive of anyone who brings problems to management. We have two employees certified as mental health first aiders, in addition to two qualified mental health coaches that come in fortnightly through our partner Sanctus. All employees have access to mental health services through their BUPA health insurance. I care deeply about the welfare of our people and am committed to providing the support needed to ensure people can take care of themselves and perform at their best.
- Dealing with people moving on: We are an entrepreneurial and high-performance culture. We take pains to interview rigorously and make sure the fit is brilliant on both sides. On occasion, we have had people who have not worked well in our company. We always give them every opportunity and support to develop, but as you can imagine, when it doesn’t work out the parting process is painful. We make these decisions based on the rigorous feedback process described above. Happily these cases are very rare and the vast majority of our leavers are life-long FI and personal friends who we celebrate and admire, as you’ll read in other reviews.</b>
