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      Foundever

      Engaged employer

      Foundever reviews

      Ageism in AARP program under Foundever - AARP Customer Service Representative Foundever Employee Review

      1.0
      1 Sept 2023
      Aarp customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      A few paid holidays. Had not been offered through Alpine Access/Sykes Enterprises/Sitel Group who previously were the companies handling the AARP program that employed me since 2015.

      Cons

      Older workers in the AARP Chat program started being targeted and let go. From nowhere there were complaints and accusations and harassment. Constant 1:1s. Verbal and then written warnings with termination within a couple of weeks. Welcome you to listen to recorded sessions, Issues finding out about last paycheck.

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      Foundever Response
      2y
      Thank you for your feedback on your experience with Foundever. The employee experience within our organization is very important. We appreciate your advice on listening to the conversations; it is a great way for our teams to understand the agent experience and offer opportunities for coaching and improvement. If you have specific questions about your employment and/or additional detailed feedback you want to provide to our Human Resources department about your time with the team, please contact us at na.hr@foundever.com or 1+(866)430-0052. Thank you, Jasmin, Community Marketing, Foundever

      Explore other reviews about Foundever

      5.0
      29 May 2026
      Financial representative
      Recommend
      CEO approval
      Business outlook

      Pros

      7 week training to get a person ready to go into production.

      Cons

      Work hours depends on clients needs. So hours may vary.

      2.0
      6 June 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work at home is the only pro

      Cons

      The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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