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      GracoRoberts

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      GracoRoberts reviews

      Experiences - Customer Service Representative (CSR) GracoRoberts Employee Review

      2.0
      4 June 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Support from some team members even from other locations.

      Cons

      Negative behaviors within the team and throughout company allowed. Concerns ignored. Too many expectations without enough training. Not living up to what I was told in the interview process with pay, how incentives work, etc. a lot of change in short period of time. Things are unorganized and communication is slow.

      avatar
      GracoRoberts Response
      1y
      We are very sorry to hear of your experience and it is not what we are striving for. Please stop into people services if you would like or drop your feedback into the new confidential reporting program. The flyer and barcodes are on all of our doors. Feedback, whether positive or negative helps guide us forward and we really want to hear your thoughts.

      Explore other reviews about GracoRoberts

      5.0
      7 Feb 2024
      Production planner
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, great culture, and great managers

      Cons

      I don't see no cons

      avatar
      GracoRoberts Response
      1y
      We are very glad that you are enjoying working with us! We are only as strong as our employees.
      2.0
      28 Apr 2026
      Buyer
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid work schedule and convenient location

      Cons

      PTO is accrued and the amount of hours is very low.Position is hourly instead of salary.Training procedures for new hires is not efficient causes re-training and/or errors.Salary below the industry standard for this position.Some departments receive bonuses and others don't . Long hours worked.

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