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      HqO

      Engaged employer

      HqO reviews

      Proceed with caution: Trust the negative reviews and stay away - Customer Service HqO Employee Review

      1.0
      11 May 2024
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      - nice people - free lunches

      Cons

      That was hands down the worst professional experience I've ever had. Believe the negative reviews. The few positive ones are either from senior management themselves or HR telling folks what to say. This place is a total mess. Senior management is clueless and lack in any skill how to run or scale a business. They switch strategy every quarter, leaving everyone confused and nothing gets done. Instead of listening to sales or client feedback, why the product is not selling, they take the easy way out and start cutting jobs left and right. I've seen people come back from vacation only to find themselves jobless. HqO keeps losing clients to competitors, and they can't figure out why. Bullying is part of the daily routine here. Some folks can do no wrong, but if you're not one of the favorites, it's game over. They'll bully you until your confidence hits rock bottom, and next thing is you're out the door. Sure, startup culture can be hectic and fast pace at times, but with the CEO and HR in the All Hands saying "If you can't handle it, there is door.", this just sums up this mess of a 'company.' It's heartbreaking to see how they treat people here—it really messes with your mental health. Just remember, it's not you, it's them.

      avatar
      HqO Response
      1y
      Thanks for the feedback here and I complete agree on your Pros that we have nice people! Re: only positive reviews being from management - just mathematically this isn't accurate unless some of our senior folks have been able to hack GD, but seeing how they spend their time I don't think this is likely. Re: HR telling people what to say, we've got high integrity HR people (always have) so I can't imagine they would do this either. I've written in other responses that we would love to be a bit more steady, but the office market has been disrupted and we're not playing for an average outcome. It can be really uncomfortable but we're trying to remake an asset class in chaos which requires constant iteration. Your feedback that I am clueless may be right! But what we as a group know for sure is that it take constant iteration to rewire and industry like commercial real estate. I can say confidently I have never said "If you can't handle it, there is the door." I'm just simply not a dick like that. I have many flaws, that is not one. What I have absolutely said time and time again is that startup culture is not for everyone. In fact, my exact line that I use is "Startup culture is really really stressful. Some people like the uncertainty and want to work tirelessly for an outsized outcome that has a high probability of failure. Some people don't want that and want a more structured and stable job that is more predictable. This isn't a right or wrong thing. Some of my best friends in the world - in fact most - have chosen the latter and wouldn't be a fit for HqO. We care very much about being honest about that." But you are absolutely right about mental health - if startup culture is going to hurt your mental health you should avoid it! And it absolutely doesn't make you a bad person or lesser worker or anything like that. In fact, you may just be a more stable and sane person! :) Best of luck on your next gig! Chase, co-founder + CEO

      Explore other reviews about HqO

      5.0
      6 Dec 2024
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is genuinely nice. hardworking and invested in each other's progress and success

      Cons

      Management needs to work towards understanding employee sentiment

      2
      1.0
      1 June 2026
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      None- Avoid this company at all costs.

      Cons

      Leaving this company came with the same relief as leaving a toxic relationship. The absolute delusion and arrogance of the leadership team that they are in any way effective is ASTOUNDING. I have never witnessed such a group underhanded, and unethical "Leaders". They care nothing about their employees, gaslight them, and take no responsibility for the fact that they have no idea how to manage, or foster a healthy or effective culture. They tote their precious "VALUES" and don't live any of them, it's complete lip service. The joke of the company is that while they sit on their thrones and congratulate each other for being the masters of their universe, the only thing they are actually accomplishing is running the company into the ground. Our customers know that our products are ineffective, and they're constantly contacting customer support angry and exhausted by the fact that nothing works. This is by far the most dysfunctional and toxic company I have ever worked for. They sell you a bag of goods during the interview process, and don't deliver on any of it. In addition, Bonus payout dates are constantly moved so they can avoid paying them. Don't believe anything they tell you in interviews, read Glassdoor, and steer clear of applying because every negative description on this page is true.

      2
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