Customer success manager - Customer Success Manager Lumen Employee Review

5.0
8 June 2023
Recommend
CEO approval
Business outlook

Pros

Positive environment with intelligent hard working people

Cons

The chain of command is broken- too doesn’t listen to mid management

Explore other reviews about Lumen

5.0
21 June 2025
Recommend
CEO approval
Business outlook

Pros

Super friendly team and staff. I have even connected with interns outside of my position and made great friends from this internship. You get to participate in numerous events and listen to guest speakers. Highly recommend this internship program!

Cons

My position was remote. While being at home is a plus, it can be challenging to connect with your manager or mentor since they have their own busy schedules.

4.0
17 July 2025
Recommend
CEO approval
Business outlook

Pros

Remote-ish, which I love if I go out of state I don’t have to take time off. Management is outstanding.

Cons

The promotion road map is confusing and typically not brought up unless you ask

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