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Fake culture ran by shady, greedy cons - Sales Manager MaxHome Employee Review

1.0
6 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Initial training is top-notch (thanks to people who quit from being screwed on pay). Most of the people there are good people. If you are the elite of elite sales reps you can make 100k+ in sales. Just as long as you don't mind selling non-exclusive plastic products at the highest multiplier in the industry from crazy high overhead and greedy execs (Labor + Materials x4-5 in most cases) and get on the sales manager's good side. Average L&M was around $3000 with a starting sale price of $16,000 for the basic white smooth walls and shower pan. Windows average $300-$600 cost per window with labor costing around $150-$300ave. Price increased over 75% overnight with windows now averaging $1800-2200/ window. Companies in the area are selling the EXACT same Windcore windows for $700-900 all day.

Cons

"Everybody Happy" & the culture they brag about is total BS. It was BS before they went corporate and sold the company to TITAN, its especially nonsense since the acquisition. Take it from someone who helped create and drive the culture. I was in EVERY culture meeting and was vital in defining the values and beliefs that they "have", and was in every manager's meeting for 6+ years. Sad to say this, but people are just #s and do not matter to management. Sales have over 150% turnover (over 100+ sales reps come and go every year and averaged $50k/yr earnings) and even more in field marketing. About 5% make it past 6 months - ALL FACTS! Pay is a joke company-wide. Pay plans are confusing (on purpose) with so many disclaimers/ goals that are designed to not payout and for the company to win, not the rep. I'd suggest getting all your pay earned before leaving, I know of hundreds of reps who never received a dime once they quit (pay plan says they should still get paid on sales earned, just no more advances). What's sad, is the image they project would be incredible if they actually lived/ believed what they say they value and believe. It's all recruiting tools to them, not actual values and beliefs they share. Exec team has made hundreds of thousands of dollars more every year while mid-management consistently makes less per year. Sales reps get home after 10pm 3-4 days a week, and regularly drive 4+ hours a day to leads with over 25% no-show rate. Drive to Lafayette for a 9:00, no-show and have to wait in Laffy all day to run a no-show or 1leg 6:00 pm lead. Scenarios like this happened a few times a month in all markets. Your car, your gas, your time and your vehicle maintenance expenses. No risk on their part in sending you to BFE for an unqualified lead. They WILL try to enforce any non-compete you sign so you better have a backup plan not related to anything home renovations because they include trades they NEVER have done or plan to offer in their non-competes. Attacking people by attempting to prevent them from working because they saw through the bs and decided not to allow their name and reputation to be tarnished by representing Maxhome is a cowardly move,

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MaxHome Response
2y
Thank you for sharing your feedback about your experience at MaxHome. We appreciate your acknowledgement of the initial training provided and the good people you encountered during your time with us. We understand the importance of minimizing turnover and thus we strive to create a positive and supportive work environment for all employees. We take your concerns seriously and we are constantly working to improve our culture and communication. Your advice to management has been noted, and we will continue to evaluate and make necessary improvements to ensure a fair and fulfilling work experience for everyone! Thank you for your contributions and we wish you the best in your future endeavors!

Explore other reviews about MaxHome

5.0
12 Nov 2024
Recommend
CEO approval
Business outlook

Pros

My experience has been decent and acceptable. The job is easy, support is great and pay is excellent.

Cons

There are some employees who are too loud and disruptive. Having side bar conversations while I am on the phone.

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MaxHome Response
1y
Thank you for your review! We are thrilled you’ve had such a positive time here. We appreciate your acknowledgment of our commitment to fair compensation, and our efforts to support every employee on their way to success. Please remember our HR department has an open-door policy and is open to addressing any individual issues on a case-by-case basis. Thank you again for taking the time to provide your feedback.
1.0
18 Nov 2025
Recommend
CEO approval
Business outlook

Pros

They provided the leads and scheduled the appointments

Cons

Even after a sale was made they refused to give me the proper commission

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MaxHome Response
6mo
We’re sorry to hear about your experience. We take concerns about compensation seriously and are committed to making sure all employees are treated fairly. We encourage anyone with specific issues to reach out to HR so we can address them directly. We wish you the best in your future endeavors.
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