Groundhog's Day over and over - Anonymous employee Metromile Employee Review

1.0
17 Apr 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the people were incredible to work with.

Cons

Metromile NEVER learns from its mistakes. They continue to start and stop the "growth engine" aka Marketing budget without actually taking a step back and understanding why they aren't getting the numbers we expect. It is very unclear if this is an insurance company or a tech company, and that confusion contributes to a culture full of conflict. They continue to promote and praise employees who just follow the status quo or are favored by management while ignoring individuals who actually get results. They also laid off some critical team members who have institutional knowledge in favor of newer hires that are compliant order takers. There are no clear career paths or room for growth. When management is asked what Metromile's vision is, the employees are told time and time again "we're working on it." It's pretty difficult to stay inspired in a workplace that isn't even sure what it wants to be when it grows up. There is also a lack of diversity in management and leadership positions.

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Metromile Response
6y
We appreciate your comments. One of our core values is “set a round table” so it’s critical that we’re always striving to recognize & promote fairly across the company & do everything we can to improve the diversity of our team. As a startup, we aim to balance moving quickly and staying nimble with staying focused on our OKRs and long-term goals. We recognize there’s always room for improvement & have shared your feedback with the team. Wishing you all the best.

Explore other reviews about Metromile

5.0
20 June 2024
Recommend
CEO approval
Business outlook

Pros

Very good culture. Loved the transparency

Cons

Did not listen to customer feedback. Auto insurance is a tough gig.

5.0
15 Oct 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

We’ve got a great ~40 person team with really smart people that are also super fun to hang out with. Weekly happy hours, weekly beer o’clock during company demos, board game nights, karaoke, musical jam sessions, catered lunch 2x a week (sometimes 3 with in-house tech talks), are always expanding and growing, Product Managers who make it easy for you to do what you are good at, 2 week sprints / release cycles, subsidized Muni/Bart etc passes, $50/mo on gym & equipment, an amazing CEO who will also be your best bud but still someone you super respect, user-centered, and of course, car lovers. The compensation is market-rate and fair, with equity. Very flexible schedules so you don't have to worry about going to an appointment in the middle of the day or going home early for your kid's baseball game. People generally come in between 8-10 and leave between 5-7, and have a specific passion that they are working on here. Upper management cares about how you want to progress in your career, and give you plenty of opportunities to grow and learn. Very supportive team with a general sense of camaraderie, as evidenced by frequent nerf gun battles.

Cons

We're still a small startup, so there are some growing pains like small office (working on moving soon), and having to figure out best practices, processes, and work flows for your field through some trial and error, instead of having them already in place. However, it's still extremely rewarding and you have a lot of ownership in building company culture and processes for your specific field. In my 2+ year experience, the company has been pretty fast at iterating on working out kinks of being a small startup.

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