Head off don’t see staff as human being - Front of House Moose Coffee Employee Review

1.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The staff I worked with are hard working and lovely people I have the pleasure of working with. They deserve a lot more!!

Cons

Where to begin! Head office was awful! Setting unrealistic targets, no recycling in place, push management out, and no HR!! No perks, the site I worked at we weren’t allowed coffee we Had to supply our own milk, have a limited menu. But other sites can have whatever they want?! Breaks only offered if you work Over 6hours. Rota changing less and a day with no notice and holidays ignored. Never worked anywhere that keeps kitchen open up to the close. Close at 4, someone comes in at 3:50 you Have to seat them. Meaning you stay later, which would be fine!! But managers would get told off if staff stayed later than rotated meaning next time you’re in you’ll be sent home early… Working on the bar alone on a busy weekend was stressful! Constantly asking for help to be ignored. Coffee machine broken, a broken glass wash which means everything had to be hand wash, unable to keep up with health standards and slowing down service. One day in summer the kitchen extraction fan broke. Fairly sure that’s illegal? Finally rumours in HR of Zionism and homophobia has been going round for a while. They don’t care about your mental health, seeing a staff member have a server panic attack and HRs respond was to ‘just work through it’ was appalling!! They clearly have no respect for staff members

Explore other reviews about Moose Coffee

1.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Nothing about this place is good

Cons

This is the worst place I have ever worked. The experience was appalling, and I would not recommend this company to anyone. The head office is particularly disappointing, especially the person who runs it. I found her attitude and behaviour to be unprofessional and unpleasant. Overall, it was a very negative experience.

1.0
4 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The working hours and the team you work with daily

Cons

How "head office" operate is possibly the worst I've have ever experienced or heard of. They justify their wage by micro-managing via WhatsApp, but when they are not sitting in their cushty office somewhere they take up a table in the corner of the restaurant tapping away on their laptop and will occasionally bark orders at staff who have run around the shop floor for hours, doing twice the work due to cutting labour. They love giving you pointless and ineffective tasks to complete by 'end of day' when you are managing a restaurant and also working a section also due to cutting labour. They also do not respect your time, 10 minutes before you are done with your close they will turn up for a quick chat and keep you for well over an hour so this is not the job if you have a life outside of work or have any timely commitments. They honestly talk the talk but cannot walk the walk, no clue what is going on in the store and make your job 10 times harder than what it should ever be. Again they try to justify their wage in any way they can from sitting on their backsides all day and will absolutely not physically do some work to help the teams in stores. Diabolical excuse of a "HR" also, do not think about joing this company if you expect equality and formal procedures. If you also value your legal uninterrupted breaks this isn't the company for you. There are no staff facilities at all, not even an office for legal documents and then Head Office complain when staff need to put their belongings in the storage area? If they looked after their staff at all I believe this would be an okay place to work. It honestly drained the life out of me slowly I'm surprised I lasted as long as I did.

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